Treated Like A CriminalFeb 21 2012
First they didn't notify me that the woman who HIT US, had finally sent in pictures of her car 8 MONTHS later. I only found out because my Premiums went up. Then they said it was OUR fault based on the pictures of her car. They treated me like I was the person who caused the accident. The woman who hit me lied to my insurance company and her own when she said her car was unoccupied at the time of the accident! Our accident was in June. She sent in pictures months later and when I called her insurance company, they asked me WHICH accident I was referring to... Then i found out she'd been in ANOTHER accident in July. Mercury NEVER attempted to notify me to clear this up. They just raised my rates.