Mercury Insurance has given me pretty good service. I have encountered several reviews that have actually left me flabbergasted - I can't say that I have ever had a bad experience when talking to the Mercury Insurance people. I like the company's pricing and consider the company's rates far more reasonable than most. Billing is handled with excellent care, and I have never heard any of my friends who also rely on Mercury complain about anything whatsoever. Insurance has friendly and intelligent people: they really know what they are talking about when I call. I have never actually dealt with the claims handlers, but I feel confident in assuming that the reps are just. Of course, I am basing my assumptions on my prior experience with the company: until the company proves otherwise, I will stand by the assumption that Mercury Insurance and the people that work for them are a decent bunch.