IdiotsApr 29 2011
The adjusters are VERY rude and they never bother to call you back, even after leaving multiple messages with multiple people. I guess they think that they can ignore people with claims and just hope they go away and don't have to pay for something that the idiot they insure ruined. I happen to like my speedy little European car and I didn't appreciate having to wait two weeks just for Mercury to accept liability for a 4 (yes, 4) car pile-up that some stupid woman caused. I had to provide my body shop with the police report just to get Mercury to accept liability, otherwise they wouldn't have.