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No Payments - Mercury Review

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1.3 Overall Rating by

No Payments

I filed a claim at the end of June. My rep went on vacation the following week, so I was in limbo waiting for him to get back. Then when he did get back he took days and sometimes weeks to return a phone call. So I had to start emailing as well as calling. Zero customer service. Now, three months later, my claim still has not been decided on. I did receive a letter from the hospital saying that I owe them $17,000 after being told the procedure for me getting surgery as a result from the accident was approved. So I'm still making payments on a totaled car, and now I owe the hospital, and I'm sure the doctor and physical therapists already have their bills in the mail.

1.0 Coverage
2.0 Cost
1.0 Service
1.0 Claims

Mercury Ratings

  • 2.2 coverage
  • 2.4 cost
  • 1.9 service
  • 1.8 claims
  • 2.1 overall rating

Based on 76 reviews - 1 is lowest, 5 is highest

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