Great Claims Handling
I am not insured by Mercury, but the other driver who totaled my car was. I have liability only through my insurance and they've hardly contacted me or returned my phone calls since the accident occurred 3 weeks ago. Mercury called me within a day. I gave a statement, then they advised me on what I should do while they investigated the accident to decide who was at fault. They took care of me better than my own insurance and were VERY polite and helpful throughout the entire process. They made it an extremely quick and painless experience. I imagined that they'd probably try and fight me and try to pay me bare minimum of what my car is worth. I bought my car used two years ago for $6,500, and they're paying me $7,000 for my vehicle and an additional $600 to salvage and dump it. They're also paying all of my towing and storage fees, and paid for me to use an intermediate rental car throughout the process. I thought that this accident was going to ruin me and put me in debt! I am so happy with how wonderful and polite all of the people I have spoken with at Mercury have been that I am going to switch to their insurance.