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No Customer Service - Mercury Review

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2.0 Overall Rating by

No Customer Service

Three weeks since the claim has been filed, and I cannot get a call back from my claim adjuster. I also have left messages for her boss, but she is not returning calls either. At this point I had to just purchase a new car without my claim being paid out because the cost of a rental car was too high. At a time when you are in need of help, to be treated like this as a customer is unacceptable.

3.0 Coverage
3.0 Cost
1.0 Service
1.0 Claims

Mercury Ratings

  • 2.2 coverage
  • 2.4 cost
  • 1.9 service
  • 1.8 claims
  • 2.1 overall rating

Based on 76 reviews - 1 is lowest, 5 is highest

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