Terrible customer serviceJan 21 2015
I took out a policy to insure my wedding and engagement band a few years ago and they were recently stolen. I put in my claim and my experience has been frustrating to say the least. They work with valuers who are rude (the valuer hung up on me twice during a conversation! - who does that??) and their claims team are almost impossible to get a hold of. You literally have to hunt them down. I would be wary of purchasing insurance from them, from my perspective and my experience THEY ARE DEFINITELY not on my side and neither do they actually care about me.