Terrible customer service - Liberty Mutual Review

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Liberty Mutual

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Liberty Mutual

1.0 Overall Rating by

Terrible customer service

I took out a policy to insure my wedding and engagement band a few years ago and they were recently stolen. I put in my claim and my experience has been frustrating to say the least. They work with valuers who are rude (the valuer hung up on me twice during a conversation! - who does that??) and their claims team are almost impossible to get a hold of. You literally have to hunt them down. I would be wary of purchasing insurance from them, from my perspective and my experience THEY ARE DEFINITELY not on my side and neither do they actually care about me.

1.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

Liberty Mutual Ratings

  • 2.1 coverage
  • 2.1 cost
  • 1.7 service
  • 1.5 claims
  • 1.9 overall rating

Based on 139 reviews - 1 is lowest, 5 is highest

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