Poor Service - Liberty Mutual Review

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Liberty Mutual

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Liberty Mutual

1.0 Overall Rating by

Poor Service

Asked my agent to have my payments come out in the middle of the month she didn't so my account bounced. Called and Asked her again secretary said she would take care of it. Nope wasn't done. Then the neighbor tree came down broke Our electric line called my agent. She couldn't help. That was at the beginning of November Tree still in our yard. Now with the ice storm more branches are coming in our yard. Made the mistake calling her on Sunday she asked if I ever called other agents on there phone. She wasn't happy sorry things happen not between business hours. But this is life if you don't want to be busy DON'T be in insurance! And I told her yes in fact two agents came out at 12:30 in the morning. No the service is not the same. I must say very disappointed with liberty mutual I'm going to call my last insurance agent! Yep you failed.

1.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

Liberty Mutual Ratings

  • 2.1 coverage
  • 2.1 cost
  • 1.7 service
  • 1.5 claims
  • 1.9 overall rating

Based on 139 reviews - 1 is lowest, 5 is highest

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