Wrong Name, Wrong AddressMar 06 2013
I insured two condos, two cars, and my house all with Liberty Mutual. I was in the process of deeding one of the condos when we had a water pipe break. My mailing address for all of the policies has always been in Oceanside, but somehow the agents got confused. They made out the checks to cover the damages to my son and mailed them to the wrong address. He did not realize what they were for and deposited them into his account. When I complained to Liberty Mutual about the mix up they were unwilling to do anything to rectify the situation since from their perspective they had fulfilled their obligations.