Doubled Rates After ClaimAug 28 2012
Avoid Liberty Mutual unless you plan on never having a claim. After 8 years with them - both house and car - with no claims, we had a water main burst issue which cause around $2,000 of damage to our home. After we made the claim with them, they increased our rates by nearly 50% and said we were no longer a 'safe house'. My calls and letters got no response, so we dropped them and went with another company. What a horrible way to treat a customer of 8 years!