I figure as long as I get quality service and a decent premium I am happy. I get all that through Liberty Mutual insurance and a whole lot more. When I was hit by a driver that had no insurance at all, my company handled everything. When I called the claims department, the reps were truly exceptional and I never encountered a single rude individual whenever I called. They followed up with me and let me know what was going on with every stage of the process and they helped me get a rental vehicle so I can make it through the time period when my car was being repaired at the shop. I appreciate the level of responsiveness that the company delivers and it is the company's responsiveness that will keep me a customer for very long time.