Responsive - Liberty Mutual Review

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Liberty Mutual

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Liberty Mutual

4.5 Overall Rating by

Responsive

I figure as long as I get quality service and a decent premium I am happy. I get all that through Liberty Mutual insurance and a whole lot more. When I was hit by a driver that had no insurance at all, my company handled everything. When I called the claims department, the reps were truly exceptional and I never encountered a single rude individual whenever I called. They followed up with me and let me know what was going on with every stage of the process and they helped me get a rental vehicle so I can make it through the time period when my car was being repaired at the shop. I appreciate the level of responsiveness that the company delivers and it is the company's responsiveness that will keep me a customer for very long time.

4.0 Coverage
4.0 Cost
5.0 Service
5.0 Claims

Liberty Mutual Ratings

  • 2.1 coverage
  • 2.1 cost
  • 1.7 service
  • 1.5 claims
  • 1.9 overall rating

Based on 139 reviews - 1 is lowest, 5 is highest

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