Drafted My Account Without My Permission - Liberty Mutual Review

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Liberty Mutual

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Liberty Mutual

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Drafted My Account Without My Permission

This was the worst experience ever. I contacted a salesman that gave me a great rate on homeowners as well a auto. I went ahead and had him to write the policy. My policies were due to cancel with SF and start with LM on the end of the month. LM drafted my bank account without my approval 9 days prior to my policy going into effect. I contacted them.... and that's where it all went down hill from there. I didn't care who needed to be blamed, I just wanted the money placed back into my account. So began my game of cat and mouse with them. After burning approximately $20 of gas going to my bank to provide proof to them. I was told it would take 3-5 business days to have the funds placed back into my account. I contacted them today and was told a check would be sent out today. I am beyond upset at this time and have no idea what to do next. I guess I'll call tomorrow to see what they'll say tomorrow...

1.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

Liberty Mutual Ratings

  • 2.1 coverage
  • 2.1 cost
  • 1.7 service
  • 1.5 claims
  • 1.9 overall rating

Based on 139 reviews - 1 is lowest, 5 is highest

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