Extremely Happy CustomerMar 22 2012
Liberty Mutual certainly took care of us when one of our cars was totaled in an accident. I had just put a new engine in the vehicle and new tires all the way around. They told me to submit my receipts for the work done to them and refunded those costs as well as giving me a very fair settlement for the replacement cost of the vehicle. They were on top of my claim, it didn't matter how many different people I spoke to over the course of several days, each one knew every aspect of what had taken place and what needed to be done. I didn't have to retell the story once. They got the replacement check mailed to me very promptly. It was the best service I have ever received from any insurance company I've been with. I'll never leave Liberty Mutual! I see a lot of negative reviews on this forum, but I cannot say one negative thing about my experience with Liberty Mutual. They are the best!