When my girlfriend was in an accident with another driver the driver at fault had Liberty Mutual Insurance. Not only is Liberty Mutual impossible to speak to (when you call it is next to impossible to get anyone on the phone and when you do they are amazingly obnoxious), but they gave us a serious run around when it came to the claim. My girlfriend's car was totaled but we were left hanging out to dry for months. What's worse is that Liberty Mutual wasn't even decent enough to pay for the rental car we needed! Finally, when it was just about over the company said that they weren't going to pay for everything and that my girlfriend was only getting 75 percent of the cost of her car. We ended up having to consult a lawyer so that he could what was due to her.