Poor Claims Process Practices - Liberty Mutual Review

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Liberty Mutual

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Liberty Mutual

2.0 Overall Rating by

Poor Claims Process Practices

I was hit by a drunk driver. My car was totaled and more or less so was I. Unfortunately the drunk driver did not have any insurance, so I had to go through my own, Liberty Mutual. First off they took my rental before I even got a check for the total loss of my car. I am fronting all of my medical claims and they are dragging their feet on the reimbursement. I moved, which was planned before the accident, so all of my medical reimbursement week after week go to my old address. It would be fine and dandy if it happened once maybe twice but nope the last 7 months for some reason they cant get it right.

3.0 Coverage
3.0 Cost
1.0 Service
1.0 Claims

Liberty Mutual Ratings

  • 2.1 coverage
  • 2.1 cost
  • 1.7 service
  • 1.5 claims
  • 1.9 overall rating

Based on 139 reviews - 1 is lowest, 5 is highest

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