Poor Claims Process Practices - Liberty Mutual Review

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Liberty Mutual

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Liberty Mutual

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Poor Claims Process Practices

One of their customers rammed us with his truck while trying to make an illegal right turn, and completely totaled our car. We were able to get the car paid for, which was only due to our own insurance company hassling them, but we also required medical attention, and now our medical provider is hounding us to get paid. It's been over a year. Numerous conversations I've had with my adjuster have been terse.

1.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

Liberty Mutual Ratings

  • 2.1 coverage
  • 2.1 cost
  • 1.7 service
  • 1.5 claims
  • 1.9 overall rating

Based on 139 reviews - 1 is lowest, 5 is highest

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