Slow Claim Processing - Liberty Mutual Review

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Liberty Mutual

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Liberty Mutual

1.0 Overall Rating by

Slow Claim Processing

I was merged into by a person with Liberty Mutual insurance. My insurance company had a estimate in less than 24 hours, but since the police ticketed the other driver why should I pay? Well I got a letter from Liberty Mutual saying they can't get me by phone. I have no missed calls from them. I can never get the person at Liberty Mutual on the phone. Three weeks later they finally get to look at the truck but are still "investigating".

1.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

Liberty Mutual Ratings

  • 2.1 coverage
  • 2.1 cost
  • 1.7 service
  • 1.5 claims
  • 1.9 overall rating

Based on 139 reviews - 1 is lowest, 5 is highest

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