Liberty Mutual

Liberty Mutual Group is an Insurance company that was founded in Boston in 1912. The chief feature of this company is that it was able to stay away from the world of television and radio advertisements, and was able to maintain its marketing abilities. It has always been our aim to make the world a more safe and secure place to live in. Many of our innovative products have helped to reduce the injury, illness and disabilities that occur in the workplaces. Those people who are the member of this group are provided with a facility of discount, due to their status, as good education is considered to be one of the greatest signs of good insurance risk. Liberty mutual takes the next step, and relies on advertising within the accounts, in order to promote growth. Today, the company boasts of 39000 employees, with more than 900 offices around the world. There is also a hiring a large number of accounts executives, who are responsible of maintaining a good relation with most of the employees of the company. In the early part of 2006, it was number 39 on Equal opportunity magazines Top 50 Employers list.

Liberty Mutual Ratings

  • 2.0
    coverage
  • 2.0
    cost
  • 1.6
    service
  • 1.5
    claims
  • 1.8
    overall rating

Based on 139 review – 1 is lowest, 5 is highest

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More about Liberty Mutual Group
This is a Boston based group that has become the sixth largest property and casualty insurer, and has the business of private passenger automobile, that is based on 2004.It was in the year December 31,2005, LMG had $ 78.8 billion in consolidated revenue. The company has 102-nd rank on the Fortune 500 list of largest corporations of the United States. The group has been offering wide range of products that include personal automobile, assumed reinsurance, group disability and among other things fire and safety insurance. It was in the year 2001 and 2002, that the group was reorganized as a mutual holding company structure. There are three principal mutual companies of the group, that are known as Liberty Mutual Insurance Company, Liberty Mutual Fire Insurance Company, and Employers Insurance Company of Wausau, and each of these companies are separate from one another. There are four strategic business units of the group, but none of the single units, contribute more than 30% of the net premium. Liberty Mutual has always been “helping people live safer, more secure lives.”

Personal Market
Our largest business segment provides the full line of coverage for many private passengers automobiles, homeowners and valuable possessions, through its own sales force in more than 400 offices throughout the United States, with two response centers, appointed by Prudential agents and the internet. The biggest source of new business is more than 9000 affinity group relationships that include employers, credit unions and other alumni associations.

Commercial Markets
Liberty Mutual’s Commercial market has been able to provide sophisticated risk, along with disability management and also risk transfer services. There is a national market that serves complex needs of many large companies and also Business Market, that serves the needs of middle market businesses, which provides full lines of insurance and also creative risk transfer products. We provide short and long term disability products and services for many large business houses. There are markets that offer a comprehensive array of captive services that includes rent-a-captive service that includes fronting, claims management, loss prevention and also underwriting.

Agency Markets
The markets of Liberty Mutual Agency, consists of property and casualty insurance, that includes carriers distributing their products and services through many independent agents and brokers The following companies shall provide you with a comprehensive list of personal and commercial coverage’s.

America First Insurance (Gulf Region);
Colorado Casualty (Mountain Region);
Golden Eagle Insurance (Pacific Region);
Hawkeye-Security Insurance (North Central Region);
Indiana Insurance (Midwest Region), which also includes Go America Auto Insurance;
Liberty Northwest (Pacific Northwest Region);
Montgomery Insurance (Southeast Region);
Peerless Insurance (Northeast Region)
Wausau Insurance Companies (National)

We provide you with many kinds of specialty operations that include Liberty Mutual Surety and also Summit Holding Southeast, Inc.

International Operations

We provide international services in 11 countries that include Argentina, Brazil, Chile, China, Colombia, Hong Kong, Portugal, Singapore, Spain, Thailand, and Venezuela. There are also international underwriters, which provide you with global specialty lines insurance and reinsurance through writes casualty, specialty causality and also marine energy engineering

Integrity
We are required to behave with integrity, because there are many people who build their lives on our promises and trust us thoroughly, so that we keep our promises.

Dignity and Respect
We believe in treating all people with dignity and due respect. We can build long lasting relationships, only by treating our customers and each other with dignity and due respect.

Superior Products and Services
It has always been our aspiration to provide you with superior products and services at rates that are comfortable to the customers, and also allow us to make a reasonable amount of profit. It is through this shared commitment that helps us to create a culture of performance and growth.

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Liberty Mutual

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Rental Car Coverage

Dec 04, 2012 by Anonymous
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I never get car rental insurance. Gonna have to rethink that decision. Not a good experience and will not pay for damages I did not cause. Liberty Mutual is going to be upping my costs too because of this rental car damange!


Slow and Disorganized on Auto Claims

Nov 19, 2012 by Anonymous
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I made a claim during Hurricane Sandy for damage to my car. I was sent to a "Superior Service Center" (a local car dealer). Since I chose not to have my car repaired there, I had to wait another 10 days for an appraisal, which turned out to cover only half of the damage. Both I and the body shop (where the car has sat for nearly two weeks, since the appraisal) have wasted enormous time trying to get someone at Liberty to (i) own the problem and (ii) do something about it. We suffer long waits to talk to a living person and since it is never the same person twice, I've told my story over and over again. The kicker... while the supplement still isn't approved and my car remains hostage to Liberty Mutual, I received today A TRADE-IN ESTIMATE from its Superior Service Center, which is using the information it gathered on my vehicle through the claim process to drum up new car sales.


No Coverage

Oct 18, 2012 by Anonymous
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These guys have a short term disability policy that is great, as long as you don't have claims. Once you try to claim, you end up running into red tape.


Bait And Switch

Sep 24, 2012 by Anonymous
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This company markets to members of various alumni and professional organizations as offering lower rates due to your "preferred" status. We were taken in by this and the apparent policy savings. A year later the company raised its rates by 10% thus eliminating the apparent price advantage.


Doubled Rates After Claim

Aug 28, 2012 by Anonymous
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Avoid Liberty Mutual unless you plan on never having a claim. After 8 years with them - both house and car - with no claims, we had a water main burst issue which cause around $2,000 of damage to our home. After we made the claim with them, they increased our rates by nearly 50% and said we were no longer a 'safe house'. My calls and letters got no response, so we dropped them and went with another company. What a horrible way to treat a customer of 8 years!


Want More Money Because Of Where We Live

Aug 18, 2012 by Anonymous
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I have been covered with Liberty Mutual Insurance on my home for 18 years and have had no claims. Yesterday I received a informal letter telling me that they will not renew my policy because I'm in a fire area! No referrals were given. The only option we have is to increase our insurance cost.


Car Rental Not Covered

Aug 13, 2012 by Anonymous
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I was hit by a Liberty Mutual customer a couple of months ago and while they covered the cost of the repairs that were necessary, they wouldn't cover all the costs of having to rent a car.


No Money For Claim

Aug 10, 2012 by Anonymous
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I never claimed anything on my policy except this year when there was a bad wind storm. This storm damaged my roof and the interior finishings were stained and damaged. The adjuster was clearly trying to have me not claim anything due to his feeling that it would only be a couple hundred dollars paid if I claimed anything. After a contractor estimate, it was clear it would be much more than a couple hundred dollars. I placed a claim in and received NO money for the damage. I took this insurance company to small claims court and was met with a lawyer and the adjuster. The intimidation was brutal and I was defeated in court. After court, this insurance company cancelled my policy!! It is clear that with many internet pages of complaint, this insurance company only takes money, they do not pay. I perform HUNDREDS of building inspections per year and this insurance company will be highlighted as "do not buy" to all of my clients.


Incompetent Fools

Jul 05, 2012 by Anonymous
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I'm cancelling both my policies of auto and home as they cannot get one thing correct! All I've done is spend time on the phone with them to correct their mistakes, and can find NO ONE who will take responsibility. The last thing was when an insurance inspector showed up at my door (with no appointment made), pounded on my door (after walking around my house). He did not identify himself, nor the company for which he worked, but I did get out of him that he was working for LM and was here to take pics of my dogs and inspect my house. I sent him away as I ran down the street after my dog who had run out the front door while he was standing there waiting for me to answer. When I called LM to see who this rude man was, no one had a record of anyone being sent to my house. Of course, they can't keep my policy number straight nor the start dates for my auto or home policy, either. Incompetent fools!


Not Very Much Integrity

Jun 27, 2012 by Anonymous
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We know many property owners who are being bullied by insurers like Liberty Mutual. Many elderly people live here in Florida and own property here. We find it unusual that they would be dictated to by insurers. Many property owners have been burned by these insurers when facing natural disasters. There is not much integrity left with insurers like them, particularly here in Florida.


Insurance USA , USA 3.5 127.0 139 139 Well, after many years of loyalty to Liberty Mutual, I've finally pull the trigger and switched. I faced another substantial rate increase after enduring several years with increas