Liberty Mutual

Liberty Mutual Group is an Insurance company that was founded in Boston in 1912. The chief feature of this company is that it was able to stay away from the world of television and radio advertisements, and was able to maintain its marketing abilities. It has always been our aim to make the world a more safe and secure place to live in. Many of our innovative products have helped to reduce the injury, illness and disabilities that occur in the workplaces. Those people who are the member of this group are provided with a facility of discount, due to their status, as good education is considered to be one of the greatest signs of good insurance risk. Liberty mutual takes the next step, and relies on advertising within the accounts, in order to promote growth. Today, the company boasts of 39000 employees, with more than 900 offices around the world. There is also a hiring a large number of accounts executives, who are responsible of maintaining a good relation with most of the employees of the company. In the early part of 2006, it was number 39 on Equal opportunity magazines Top 50 Employers list.

Liberty Mutual Ratings

  • 2.0
    coverage
  • 2.0
    cost
  • 1.6
    service
  • 1.5
    claims
  • 1.8
    overall rating

Based on 139 review – 1 is lowest, 5 is highest

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More about Liberty Mutual Group
This is a Boston based group that has become the sixth largest property and casualty insurer, and has the business of private passenger automobile, that is based on 2004.It was in the year December 31,2005, LMG had $ 78.8 billion in consolidated revenue. The company has 102-nd rank on the Fortune 500 list of largest corporations of the United States. The group has been offering wide range of products that include personal automobile, assumed reinsurance, group disability and among other things fire and safety insurance. It was in the year 2001 and 2002, that the group was reorganized as a mutual holding company structure. There are three principal mutual companies of the group, that are known as Liberty Mutual Insurance Company, Liberty Mutual Fire Insurance Company, and Employers Insurance Company of Wausau, and each of these companies are separate from one another. There are four strategic business units of the group, but none of the single units, contribute more than 30% of the net premium. Liberty Mutual has always been “helping people live safer, more secure lives.”

Personal Market
Our largest business segment provides the full line of coverage for many private passengers automobiles, homeowners and valuable possessions, through its own sales force in more than 400 offices throughout the United States, with two response centers, appointed by Prudential agents and the internet. The biggest source of new business is more than 9000 affinity group relationships that include employers, credit unions and other alumni associations.

Commercial Markets
Liberty Mutual’s Commercial market has been able to provide sophisticated risk, along with disability management and also risk transfer services. There is a national market that serves complex needs of many large companies and also Business Market, that serves the needs of middle market businesses, which provides full lines of insurance and also creative risk transfer products. We provide short and long term disability products and services for many large business houses. There are markets that offer a comprehensive array of captive services that includes rent-a-captive service that includes fronting, claims management, loss prevention and also underwriting.

Agency Markets
The markets of Liberty Mutual Agency, consists of property and casualty insurance, that includes carriers distributing their products and services through many independent agents and brokers The following companies shall provide you with a comprehensive list of personal and commercial coverage’s.

America First Insurance (Gulf Region);
Colorado Casualty (Mountain Region);
Golden Eagle Insurance (Pacific Region);
Hawkeye-Security Insurance (North Central Region);
Indiana Insurance (Midwest Region), which also includes Go America Auto Insurance;
Liberty Northwest (Pacific Northwest Region);
Montgomery Insurance (Southeast Region);
Peerless Insurance (Northeast Region)
Wausau Insurance Companies (National)

We provide you with many kinds of specialty operations that include Liberty Mutual Surety and also Summit Holding Southeast, Inc.

International Operations

We provide international services in 11 countries that include Argentina, Brazil, Chile, China, Colombia, Hong Kong, Portugal, Singapore, Spain, Thailand, and Venezuela. There are also international underwriters, which provide you with global specialty lines insurance and reinsurance through writes casualty, specialty causality and also marine energy engineering

Integrity
We are required to behave with integrity, because there are many people who build their lives on our promises and trust us thoroughly, so that we keep our promises.

Dignity and Respect
We believe in treating all people with dignity and due respect. We can build long lasting relationships, only by treating our customers and each other with dignity and due respect.

Superior Products and Services
It has always been our aspiration to provide you with superior products and services at rates that are comfortable to the customers, and also allow us to make a reasonable amount of profit. It is through this shared commitment that helps us to create a culture of performance and growth.

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Liberty Mutual

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Good Customer Service

 by Anonymous
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Liberty Mutual has always treated me good. I have a total of two vehicles and I have had one of my cars broken into about three years ago. The back door window was busted out and several things were taken from the inside of my car. I should have known better than to leave things inside the car in eye's view of just about everyone. After getting over the initial shock of being violated in such a way, I knew I was going to have to report the incident to the insurance company. Of course, I filed a claim immediately. The customer service staff was pleasant and didn't show me any disrespect. The claim was processed quickly and my car was repaired lightening fast. I can't really complain about the company at all. My girlfriend's parents and my parents have Liberty Mutual too and I have heard no complaints about the company.


Great company

 by Anonymous
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Never had a problem. They are efficient and the few claims we've had over the years have been processed fast and fairly. we've always been treated well and they've never given us any reason to be dissatisfied.


Low-Ball Total Loss Estimate

 by Anonymous
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They never offered a realistic value for the car that one of their customers hit.


Over priced

 by Anonymous
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I've had Liberty Mutual for 35 years. I called another company for a quote and for better coverage I saved $600 per year. When I called Liberty to cancel, they offered to match the price and lower my rate by $200.


Slow Claim Processing

 by Anonymous
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I am still waiting for my check. It has been 4 months!


Slow Claim Processing

 by Anonymous
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I've been waiting 3 days to hear from the adjuster following a massive storm resulting in extensive damage to my property. As far as the accompanying claim on my auto damage, I haven't received any decisive direction from Liberty Mutual on this at all. The multiple reps I keep getting shuffled around to over the phone don't know what to do.


No notice

 by Anonymous
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They've canceled my insurance without my knowledge that resulted me driving without auto insurance. They charged me a cancellation NOTICE fee when they didn't notice me at all!


Great Company

 by Anonymous
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I have been a customer with Liberty Mutual since 2008. I am very satisfied with my coverage and cost.


Sorry Customer Service

 by Anonymous
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My Lexus was hit by someone else and they have accepted responsibility for my vehicle repairs and the wreck. I was under the impression my car was being repaired. They are low balling the value of my car. Customer service has been horrible.


Insurance USA , USA 3.5 127.0 139 139 Well, after many years of loyalty to Liberty Mutual, I've finally pull the trigger and switched. I faced another substantial rate increase after enduring several years with increas
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