Liberty Mutual

Liberty Mutual Group is an Insurance company that was founded in Boston in 1912. The chief feature of this company is that it was able to stay away from the world of television and radio advertisements, and was able to maintain its marketing abilities. It has always been our aim to make the world a more safe and secure place to live in. Many of our innovative products have helped to reduce the injury, illness and disabilities that occur in the workplaces. Those people who are the member of this group are provided with a facility of discount, due to their status, as good education is considered to be one of the greatest signs of good insurance risk. Liberty mutual takes the next step, and relies on advertising within the accounts, in order to promote growth. Today, the company boasts of 39000 employees, with more than 900 offices around the world. There is also a hiring a large number of accounts executives, who are responsible of maintaining a good relation with most of the employees of the company. In the early part of 2006, it was number 39 on Equal opportunity magazines Top 50 Employers list.

Liberty Mutual Ratings

  • 2.0
    coverage
  • 2.0
    cost
  • 1.6
    service
  • 1.5
    claims
  • 1.8
    overall rating

Based on 139 review – 1 is lowest, 5 is highest

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More about Liberty Mutual Group
This is a Boston based group that has become the sixth largest property and casualty insurer, and has the business of private passenger automobile, that is based on 2004.It was in the year December 31,2005, LMG had $ 78.8 billion in consolidated revenue. The company has 102-nd rank on the Fortune 500 list of largest corporations of the United States. The group has been offering wide range of products that include personal automobile, assumed reinsurance, group disability and among other things fire and safety insurance. It was in the year 2001 and 2002, that the group was reorganized as a mutual holding company structure. There are three principal mutual companies of the group, that are known as Liberty Mutual Insurance Company, Liberty Mutual Fire Insurance Company, and Employers Insurance Company of Wausau, and each of these companies are separate from one another. There are four strategic business units of the group, but none of the single units, contribute more than 30% of the net premium. Liberty Mutual has always been “helping people live safer, more secure lives.”

Personal Market
Our largest business segment provides the full line of coverage for many private passengers automobiles, homeowners and valuable possessions, through its own sales force in more than 400 offices throughout the United States, with two response centers, appointed by Prudential agents and the internet. The biggest source of new business is more than 9000 affinity group relationships that include employers, credit unions and other alumni associations.

Commercial Markets
Liberty Mutual’s Commercial market has been able to provide sophisticated risk, along with disability management and also risk transfer services. There is a national market that serves complex needs of many large companies and also Business Market, that serves the needs of middle market businesses, which provides full lines of insurance and also creative risk transfer products. We provide short and long term disability products and services for many large business houses. There are markets that offer a comprehensive array of captive services that includes rent-a-captive service that includes fronting, claims management, loss prevention and also underwriting.

Agency Markets
The markets of Liberty Mutual Agency, consists of property and casualty insurance, that includes carriers distributing their products and services through many independent agents and brokers The following companies shall provide you with a comprehensive list of personal and commercial coverage’s.

America First Insurance (Gulf Region);
Colorado Casualty (Mountain Region);
Golden Eagle Insurance (Pacific Region);
Hawkeye-Security Insurance (North Central Region);
Indiana Insurance (Midwest Region), which also includes Go America Auto Insurance;
Liberty Northwest (Pacific Northwest Region);
Montgomery Insurance (Southeast Region);
Peerless Insurance (Northeast Region)
Wausau Insurance Companies (National)

We provide you with many kinds of specialty operations that include Liberty Mutual Surety and also Summit Holding Southeast, Inc.

International Operations

We provide international services in 11 countries that include Argentina, Brazil, Chile, China, Colombia, Hong Kong, Portugal, Singapore, Spain, Thailand, and Venezuela. There are also international underwriters, which provide you with global specialty lines insurance and reinsurance through writes casualty, specialty causality and also marine energy engineering

Integrity
We are required to behave with integrity, because there are many people who build their lives on our promises and trust us thoroughly, so that we keep our promises.

Dignity and Respect
We believe in treating all people with dignity and due respect. We can build long lasting relationships, only by treating our customers and each other with dignity and due respect.

Superior Products and Services
It has always been our aspiration to provide you with superior products and services at rates that are comfortable to the customers, and also allow us to make a reasonable amount of profit. It is through this shared commitment that helps us to create a culture of performance and growth.

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Liberty Mutual

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Poor Customer Service

 by Anonymous
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My boat was hit by a Liberty Mutual driver and for five weeks now nothing but crap.


No Coverage

 by Anonymous
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My house was broken into and everything stolen. Liberty Mutual has still not paid out my claim and it has been over 2 weeks. Their claims examiner is worthless with a horrible attitude. They act like it is my fault my house was broken into and that I am lying about the things that were stolen.


Mis-Quoted

 by Anonymous
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They told me I would pay this amazing price once I got a quote from them - $80 bucks. I was so excited to be a part of this company. Then they tell me there will be a one time fee of $150, but after that I will pay $80/month. My price did go down after the first month, but it went down to $130 which is no where near the price that I was quoted.


Hail Damage Not Covered

 by Anonymous
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They denied my hail damage claim even though the contractor showed them the damage and both next door neighbors were approved by their own insurance companies. Liberty Mutual has a pattern of denying these valid claims, leaving homeowners high and dry.


won't pay

 by Anonymous
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My house recently hit by hurricane Ike. The damage was from many small tornadoes. My subdivision was hit very badly. Most of my neighbors already had roof total replacements paid for by other insurance companies. I recently switched to Liberty Mutual and now I regret this decision. My roof lost more than 100 sheet of shingles. The adjuster told us we lost about of 30 sheets. One week later he gave me the quote for $900. It is still less than my deductible because my house is only 7 years old. I have had 3 roof companies estimated and they all said the roof should be replaced.


Dragging Their Feet

 by Anonymous
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I was hit by a Liberty Mutual customer while sitting at a red light. She rear ended me going full speed while on the phone. The damage to my car was very bad. The only reason it was not considered a total lost was because it was only 4 months old. I am going through my insurance (Farm Bureau) who will file suit against Liberty Mutual. All of this is a result of the Liberty Mutual adjuster not responding. When the adjuster is in the office, she tells me that she will get to me by the end of the week and I never hear back from her. Liberty Mutual has accepted liability, but are dragging their feet.


Poor Customer Service

 by Anonymous
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Anytime you pay your employees on a pay-for-performance basis in the insurance industry it just changes nice people into mean, nasty, performance based creatures who do everything in their power to deny your claims or post-pone as long as they can paying them.


$200 for a Totaled Car

 by Anonymous
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The wife and I were on a two lane, 55MPH highway when this car blew a stop sign. I broadsided that car which then hit another car stopped at the stop sign on the opposite side. When the car stopped four teenagers got out of the front seat. The girl driving the car had a cut, but no one else was hurt. The State patrol came. I was a little ticked to see the officer stack half full bottles of booze on the roof of their car. She given a ticket for not stopping for the sign. My car was bent and totaled. They were insured with Liberty Mutual. I called to speak with them about my car. The first question he asked was is anybody hurt. I said no. About 10 days later Liberty Mutual called back with the amount for my car - $200. $200 would not buy the tires much less the car. They said take it or leave it, seeing I was 20% at fault. They would not return my calls from then on.


Case Closed on Me

 by Anonymous
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The brakes on my year-old car failed as I approached a stop light. I sort of slid into a Ford F-150 truck, causing $500 damage to my front bumper. The Ford claimed damage of $200. Since I could have use of my son's car while mine was in the shop, I declined a loaner. After two days, it appeared repairs were going to take longer than I anticipated, so I called Liberty Mutual. I was told that my case was closed.


Slow Claim Processing

 by Anonymous
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I was merged into by a person with Liberty Mutual insurance. My insurance company had a estimate in less than 24 hours, but since the police ticketed the other driver why should I pay? Well I got a letter from Liberty Mutual saying they can't get me by phone. I have no missed calls from them. I can never get the person at Liberty Mutual on the phone. Three weeks later they finally get to look at the truck but are still "investigating".


Insurance USA , USA 3.5 127.0 139 139 Well, after many years of loyalty to Liberty Mutual, I've finally pull the trigger and switched. I faced another substantial rate increase after enduring several years with increas