Liberty Mutual

Liberty Mutual Group is an Insurance company that was founded in Boston in 1912. The chief feature of this company is that it was able to stay away from the world of television and radio advertisements, and was able to maintain its marketing abilities. It has always been our aim to make the world a more safe and secure place to live in. Many of our innovative products have helped to reduce the injury, illness and disabilities that occur in the workplaces. Those people who are the member of this group are provided with a facility of discount, due to their status, as good education is considered to be one of the greatest signs of good insurance risk. Liberty mutual takes the next step, and relies on advertising within the accounts, in order to promote growth. Today, the company boasts of 39000 employees, with more than 900 offices around the world. There is also a hiring a large number of accounts executives, who are responsible of maintaining a good relation with most of the employees of the company. In the early part of 2006, it was number 39 on Equal opportunity magazines Top 50 Employers list.

Liberty Mutual Ratings

  • 2.0
    coverage
  • 2.0
    cost
  • 1.6
    service
  • 1.5
    claims
  • 1.8
    overall rating

Based on 139 review – 1 is lowest, 5 is highest

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More about Liberty Mutual Group
This is a Boston based group that has become the sixth largest property and casualty insurer, and has the business of private passenger automobile, that is based on 2004.It was in the year December 31,2005, LMG had $ 78.8 billion in consolidated revenue. The company has 102-nd rank on the Fortune 500 list of largest corporations of the United States. The group has been offering wide range of products that include personal automobile, assumed reinsurance, group disability and among other things fire and safety insurance. It was in the year 2001 and 2002, that the group was reorganized as a mutual holding company structure. There are three principal mutual companies of the group, that are known as Liberty Mutual Insurance Company, Liberty Mutual Fire Insurance Company, and Employers Insurance Company of Wausau, and each of these companies are separate from one another. There are four strategic business units of the group, but none of the single units, contribute more than 30% of the net premium. Liberty Mutual has always been “helping people live safer, more secure lives.”

Personal Market
Our largest business segment provides the full line of coverage for many private passengers automobiles, homeowners and valuable possessions, through its own sales force in more than 400 offices throughout the United States, with two response centers, appointed by Prudential agents and the internet. The biggest source of new business is more than 9000 affinity group relationships that include employers, credit unions and other alumni associations.

Commercial Markets
Liberty Mutual’s Commercial market has been able to provide sophisticated risk, along with disability management and also risk transfer services. There is a national market that serves complex needs of many large companies and also Business Market, that serves the needs of middle market businesses, which provides full lines of insurance and also creative risk transfer products. We provide short and long term disability products and services for many large business houses. There are markets that offer a comprehensive array of captive services that includes rent-a-captive service that includes fronting, claims management, loss prevention and also underwriting.

Agency Markets
The markets of Liberty Mutual Agency, consists of property and casualty insurance, that includes carriers distributing their products and services through many independent agents and brokers The following companies shall provide you with a comprehensive list of personal and commercial coverage’s.

America First Insurance (Gulf Region);
Colorado Casualty (Mountain Region);
Golden Eagle Insurance (Pacific Region);
Hawkeye-Security Insurance (North Central Region);
Indiana Insurance (Midwest Region), which also includes Go America Auto Insurance;
Liberty Northwest (Pacific Northwest Region);
Montgomery Insurance (Southeast Region);
Peerless Insurance (Northeast Region)
Wausau Insurance Companies (National)

We provide you with many kinds of specialty operations that include Liberty Mutual Surety and also Summit Holding Southeast, Inc.

International Operations

We provide international services in 11 countries that include Argentina, Brazil, Chile, China, Colombia, Hong Kong, Portugal, Singapore, Spain, Thailand, and Venezuela. There are also international underwriters, which provide you with global specialty lines insurance and reinsurance through writes casualty, specialty causality and also marine energy engineering

Integrity
We are required to behave with integrity, because there are many people who build their lives on our promises and trust us thoroughly, so that we keep our promises.

Dignity and Respect
We believe in treating all people with dignity and due respect. We can build long lasting relationships, only by treating our customers and each other with dignity and due respect.

Superior Products and Services
It has always been our aspiration to provide you with superior products and services at rates that are comfortable to the customers, and also allow us to make a reasonable amount of profit. It is through this shared commitment that helps us to create a culture of performance and growth.

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Liberty Mutual

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Rate Hike

 by Anonymous
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Liberty mutual just increased my premium by almost 30% because we live in Lousiana. We have a clean driving record and have had zero claims. Their claim is that they had to do this because of the number of un-insured drivers in the state.


Good Company and Great Agent

 by Anonymous
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I have been with Liberty Mutual since 2004 and in that time have had no complaints.


A++

 by Anonymous
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I've seen several reviews on here from people who were struck by driver's who had Liberty Mutual. You are either complaining because Liberty Mutual didn't think their insured was 100% at fault or you are complaining about the bodily injury settlement process. You need to understand that when you make a claim against someone else's insurance company, you are a CLAIMANT, NOT an insured! Liberty Mutual is going to do everything in their power to protect their insured's best interest, NOT YOURS. This is not "Bad Faith". This is not "Low Balling". I hit a deer in 2006 and the body shop they work with put my car ahead of others because they had a special agreement with Liberty Mutual to put all Liberty Mutual customers first. Liberty was by far the best experience from an actual INSURED'S point of view.


Fraudulent Rate Increases

 by Anonymous
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I was in an accident that was termed a not-at-fault accident by the officer at the scene and it was reported as an at-fault accident by the other driver. They raised my rates by over $800/year and my only remedy their "dispute" process which involves filing a dispute with Lexis Nexis, the reporting bureau who in turn calls the the insurance company and verifies that the insurance company did report it as an at fault accident, based on a claim that was outright fraudulent.


No Help

 by Anonymous
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A month ago, I had a home break in. I have renters insurance with liberty Mutual. It's been a month of hassles and no answers. They sent out an investigator who make me feel like a suspect.


LIBERTY MUTUAL IS UNRESPONSIVE -- I'm BEING KIND!

 by Anonymous
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I had a problem with my vehicle. I was able to get it to the dealer where I bought it and have it regularly serviced. The dealer estimated repairs at $2,200. I called Liberty Mutual and filed a claim. I asked them to accelerate claims processing since I needed the vehicle and it was un-driveable and had to remain at the dealer's site until repaired. It's BEEN A FULL WEEK SINCE I REPORTED THE CLAIM AND LIBERTY MUTUAL STILL HASN'T SENT AN APPRAISER TO LOOK AT MY VEHICLE!!!!!!! I've called and talked to the claims rep five or six times. I've had the dealer take pictures of the problem and fax the pictures and the estimate to the claims rep. Nothing has moved my claim. Liberty Mutual's attitude is: sorry, we're doing what we can -- WHICH IS NOTHING. Instead of getting an appraiser out to look at my vehicle, they've done what they could -- NOTHING. The SOB's have left me without my vehicle and they couldn't care less. That's unacceptable. I pay them for automobile insurance protection. They're supposed to provide it. And this is only a $1,700 exposure for them -- with a $2,200 estimate and my $500 deductible, Liberty Mutual's exposure is only $1,700. For an auto insurance claim, that isn't a lot of money. If this is how they deal with a $1,700 issue, imagine how they'll treat the poor unfortunate who has a significant claim. The only rational conclusion is to: AVOID LIBERTY MUTUAL. As soon as I can, I'll switch to another insurer.


80% Paid

 by Anonymous
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One of their drivers pulled out in front of me and damaged the front end of my car. Their driver got a ticket for not obeying the traffic signal. She ran a red light. Liberty Mutual said that I could have avoided the collision, so they would only pay me 80% of what it would cost to fix it.


Poor Customer Service

 by Anonymous
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Someone rammed my car and Liberty is being 100% unhelpful in helping me resolve this situation.


Slow

 by Anonymous
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I got rear-ended by Liberty Mutual insured who admitted that he wasn't looking where he was going. My body shop did a workup, estimate, and took photos. They canceled the adjuster appointment since their work was done for them. Today, when they originally had authorized repair work to start, they can't find the estimate. I don't know how many phone calls have been made on this matter.


No Coverage

 by Anonymous
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I spoke to Liberty Mutual agent and wanted to get auto insurance cover for whole family including teen child. The agent gave a good rate and told me child was included. When I checked LB web site on my policy and insurance card the child was missing. Next I emailed agent who replied that child is certainly included even though the name is not in policy and insurance card. I again called the 800 number and spoke to sales. They stated the rate was without child and wanted $600 more. I shudder to imagine what would have happened if my teen met with an accident without insurance.


Insurance USA , USA 3.5 127.0 139 139 Well, after many years of loyalty to Liberty Mutual, I've finally pull the trigger and switched. I faced another substantial rate increase after enduring several years with increas