Made a Mistake and Don\'t Care to Fix ItSep 09 2013
Received a letter from the MA registry that my registration was to be cancelled. Called Hanover to find out they accidentally changed my billing address and my policy renewal etc. was being sent to the wrong address? They promised to fix this mistake and have a policy renewal sent out. Week later recieved the policy renewal but did not receive a bill. couple weeks later now received a policy cancellation from Hanover. Called to talk to a Supervisor, Manager anyone other than the High School kids answering the phone and got know where. The agent actually hung up on me. Called back and again got another run around and was told that there is no Managers available and all they can do is try and send me another bill. All I wanted was to talk to someone who really cared and would be apologetic and understanding but got more run around. I was a long time employee of this company and had assumed the rates were reasonable but did some comparisons and found another company that actually saved me $200.