Difficult to Get a Hold OfNov 22 2012
The Hanover Insurance Group had never contacted me following this accident. I made a number of attempts to contact them by leaving voice mail messages and online contact to no avail. When I finally made contact with them, their representative said that “they tried to contact me and sent letters out to my address.” I was upset with their false claim. I informed him that my phone number is listed in the phone book, additionally the police report lists my Insurance Company Amica and my policy #. If they really wanted to contact me it wouldn’t be that difficult. Their appraiser inspected my vehicle on 11/13/2012 and left me a copy of what he wrote. He informed me that he didn’t know if Hanover was accepting liability and he would talk to his manager and call me back. When he called me back he said that they would agree to pay 50% of the damage estimate, because there are conflicting stories. I stated that the police report clearly states that that other driver was found at fault and issued a verbal warning for improper passing. When I saw there was no changing his mine, I told him I would pursue legal action for my damages.