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Employee's POV - Hanover Review

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Employee's POV

For many years I was asked to low-ball claimants on liability decisions with no legal basis to make such decisions. The management, especially upper management, closely monitors these metrics, and disciplines to the point of firing adjusters who do not offer say 80% instead of paying 100% when the insured is clearly 100% at fault. The company receives a high amount of complaints from insurance departments for various problems related to claims handling.

1.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

Hanover Ratings

  • 2.0 coverage
  • 2.5 cost
  • 1.8 service
  • 1.7 claims
  • 2.0 overall rating

Based on 45 reviews - 1 is lowest, 5 is highest

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