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Poor Claims Process Practices - Hanover Review

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Poor Claims Process Practices

The driver who hit out cars was insured by Hanover. Our cars were parked in the driveway and he hit both cars! They did take responsibility and paid the bill. I had to constantly call and monitor every aspect as they did absolutely nothing. They kept screwing up the rental car, telling us to return it when the car was in the shop being repaired. They don't care about repairing the car to our satisfaction. We got a poor paint job. I spent like 15 hours of my own time on this mess and It's less than satisfactory.

1.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

Hanover Ratings

  • 2.0 coverage
  • 2.5 cost
  • 1.8 service
  • 1.7 claims
  • 2.0 overall rating

Based on 45 reviews - 1 is lowest, 5 is highest

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