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Hanover

We are a company who believe in getting things done, with our combined workforce of 4000 employees and 2000 independent agents. We have deep roots tradition of excellence, in order to ensure more individual attention in order to understand the intention of the local communities. The policy of our company has always been to perform, and are committed to make an intense focus, on doing things well as well as doing things with speed. The work is easy and helps to ensure the protection o your family as well as your business. Customers usually search for three qualities in case of insurance companies, these are considered to be local knowledge, responsiveness and also stability. We have several products, that include wide range of products of personal lines as well as commercial lines in order to meet the changing needs of the industry. These needs include the following features of Business Owner’s Policy | Commercial Package | Workers’ Compensation | Inland Marine | Bond | Specialty | Automobile | Commercial Auto | Home, Renter, Condominium and Dwelling Fire | Umbrella | Boat.

Hanover Ratings

  • 1.8
    coverage
  • 2.1
    cost
  • 1.6
    service
  • 1.5
    claims
  • 1.8
    overall rating

Based on 45 review – 1 is lowest, 5 is highest

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There are many ways in which you can make your coverage suitable to your needs, and there are many policies that shall cover your needs also. We have many independent insurance agents who help you to make great personal and business needs. These agents carry on a lot of work and make research on the different insurance carriers. There are more than 2000 licensed agents, and professionals, which try to make a strong customer base along with the community ties. They are there to determine the specific needs, that provides you with excellent customer service, provides assistance in all claim related issues, and help you to keep up with your different insurance needs. Some of the agents of this company are considered to be the best agents of the country. However, the top priority of the agents is always customer satisfaction.

The company started its business in the year 1852, as a property and insurance company, which continued to prosper in the next two centuries. The company has changed its name to become
The Hanover Insurance Group, Inc, and this name will be leading the company in order to meet the needs of the local partners. In all these years the company has been providing high quality insurance protection, thereby making the country proud as being one of the best insurance providers. It was the first insurance provider in the state of Michigan, and has been providing good quality insurance products and services. Today, the company is based in Worcester, and is the leading provider of insurance and other services, through our extensive range of services. Today the company ranks among the top 35 companies of over 900 insurers in the United States.

Hanover History
The company was formed in the year 1852, in order to protect the interests of the homeowners, who faced problems in the fire of 19th century. The company soon grew rapidly and soon established itself in the world of insurance providers during the period of 1850s, and by the beginning of the 20th century the company started to expand its business in order to include automobile and marine insurance policies. The year 1929 saw a crash in the stock market, but there was a minimal impact on the company. Just after the world war there were many changes observed in the American business. In the year 1969 the company became affiliated to State Mutual and soon gained access to the new resources that was associated with product development, underwriting as well as data processing. By the year 1979 the company was outperforming, the other trusted names in the industry, and new products and services were being introduced along with the data processing systems.

By the year 1995 the company had become a public traded company, and renamed itself as All America Financial Corporation. All through the 1990s the company worked very closely with All America Affiliates, and made many efforts to improve its resources and products and services. It was during this time only that the company started laying emphasis on the traditional strengths of the company and also on the underwriting discipline. There were many challenges that were faced by the company when there was a hurricane

Hanover In The Workplace
Hanover has always worked with independent agents, in order to meet the insurance and property needs of the customers. The company has 2000 independent agents, giving access to various products. The company has a long-term history of success and clear strategic focus that are the hallmarks of companies with future performance. The only factors that are considered here are the quality, integrity and performance. You will be encouraged at our work with the co-workers and collaborators, with supports on different aspects of career development along with online courses. Our employees help in the maintenance of support with our employees and personal and family needs and goals.

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Hanover

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Poor Claims Process Practices

 by Anonymous
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I was involved in an accident with a Hanover Insured customer. The accident was clearly the fault of the other driver; however, the customer service rep gave me a lot of grief about the accident and then sent me a claims form to complete and return. I did that (along with a lot of proof), but the claim was not paid. It's no wonder the rates are low for their own insureds!


Good

 by Anonymous
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I am employed by Hanover Insurance so you may think that my opinion is a little biased. Really, I think that by working for the company I have an inside view of how the company operates. Not only is the company great to work for because they give employees so many perks, but the insurance really can't be beat. I have heard about customers having a terrible time with other insurance carriers and I see just how satisfied the customers are with Hanover Insurance. Hanover Insurance gives customers all the insurance they need no matter what they are looking to cover so that customers don't have to work with three or four different carriers to handle multiple insurance needs. The price is good and the company is reasonable - I am proud to be part of such a reputable company, and I have all of my insurance needs addressed by Hanover. To be honest, I wouldn't have it any other way.


Trustworthy

 by Anonymous
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I have Hanover insurance on my home and when Hurricane Katrina hit I was not at all concerned that I did not have the appropriate coverage to help me deal with some of the damages. Hanover was great when it came time to make a claim and was very kind to me at a time when I really needed them to be. Worried about insurance rate hikes afterwards, I noticed that the Hanover insurance costs did go up some, but it was nothing unreasonable given the number of claims the company probably had to deal with after the hurricane. Since Hanover has been so reasonable to me I intend to remain a loyal customer.


Lots of Experience

 by Anonymous
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Hanover has been in business for more than a hundred years and in my book, that makes them dependable. A solid business background is what sold me. The agents seem to be reputable, dependable, and friendly which makes for a great business match. I love the low cost of Hanover insurance, and the service is at such a level it is almost hard for me to describe. I have collision insurance through Hanover and the companies rates have remained steady for the last two years I have been with them.


Will Not Pay for Accident

 by Anonymous
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Hanover Insurance covers the person who hit me in their vehicle. I have had nothing, but problems with the company. They refuse to pay for my medical bills even though it was their party's fault, 100%.


Insurance USA , USA 8.4 127.0 45 45 This was done in a quick efficient manner, I highly recommend Hanover Insurand and Safe Autoglass
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