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Hanover

We are a company who believe in getting things done, with our combined workforce of 4000 employees and 2000 independent agents. We have deep roots tradition of excellence, in order to ensure more individual attention in order to understand the intention of the local communities. The policy of our company has always been to perform, and are committed to make an intense focus, on doing things well as well as doing things with speed. The work is easy and helps to ensure the protection o your family as well as your business. Customers usually search for three qualities in case of insurance companies, these are considered to be local knowledge, responsiveness and also stability. We have several products, that include wide range of products of personal lines as well as commercial lines in order to meet the changing needs of the industry. These needs include the following features of Business Owner’s Policy | Commercial Package | Workers’ Compensation | Inland Marine | Bond | Specialty | Automobile | Commercial Auto | Home, Renter, Condominium and Dwelling Fire | Umbrella | Boat.

Hanover Ratings

  • 1.8
    coverage
  • 2.1
    cost
  • 1.6
    service
  • 1.5
    claims
  • 1.8
    overall rating

Based on 45 review – 1 is lowest, 5 is highest

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There are many ways in which you can make your coverage suitable to your needs, and there are many policies that shall cover your needs also. We have many independent insurance agents who help you to make great personal and business needs. These agents carry on a lot of work and make research on the different insurance carriers. There are more than 2000 licensed agents, and professionals, which try to make a strong customer base along with the community ties. They are there to determine the specific needs, that provides you with excellent customer service, provides assistance in all claim related issues, and help you to keep up with your different insurance needs. Some of the agents of this company are considered to be the best agents of the country. However, the top priority of the agents is always customer satisfaction.

The company started its business in the year 1852, as a property and insurance company, which continued to prosper in the next two centuries. The company has changed its name to become
The Hanover Insurance Group, Inc, and this name will be leading the company in order to meet the needs of the local partners. In all these years the company has been providing high quality insurance protection, thereby making the country proud as being one of the best insurance providers. It was the first insurance provider in the state of Michigan, and has been providing good quality insurance products and services. Today, the company is based in Worcester, and is the leading provider of insurance and other services, through our extensive range of services. Today the company ranks among the top 35 companies of over 900 insurers in the United States.

Hanover History
The company was formed in the year 1852, in order to protect the interests of the homeowners, who faced problems in the fire of 19th century. The company soon grew rapidly and soon established itself in the world of insurance providers during the period of 1850s, and by the beginning of the 20th century the company started to expand its business in order to include automobile and marine insurance policies. The year 1929 saw a crash in the stock market, but there was a minimal impact on the company. Just after the world war there were many changes observed in the American business. In the year 1969 the company became affiliated to State Mutual and soon gained access to the new resources that was associated with product development, underwriting as well as data processing. By the year 1979 the company was outperforming, the other trusted names in the industry, and new products and services were being introduced along with the data processing systems.

By the year 1995 the company had become a public traded company, and renamed itself as All America Financial Corporation. All through the 1990s the company worked very closely with All America Affiliates, and made many efforts to improve its resources and products and services. It was during this time only that the company started laying emphasis on the traditional strengths of the company and also on the underwriting discipline. There were many challenges that were faced by the company when there was a hurricane

Hanover In The Workplace
Hanover has always worked with independent agents, in order to meet the insurance and property needs of the customers. The company has 2000 independent agents, giving access to various products. The company has a long-term history of success and clear strategic focus that are the hallmarks of companies with future performance. The only factors that are considered here are the quality, integrity and performance. You will be encouraged at our work with the co-workers and collaborators, with supports on different aspects of career development along with online courses. Our employees help in the maintenance of support with our employees and personal and family needs and goals.

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Hanover

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claims denied

 by Anonymous
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Hanover insurance will work to deny your claim! They do their best to find issues and don't cover things because of different loopholes.


Difficulties Canceling

 by Anonymous
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I was with them for a year and a half, no problems. When I decided to switch to another company, Hanover decided to charge me for another month of insurance. I have faxed letters to them and to the collection agency which they now have after me and they have consequently lowered the amount they're trying to milk out of me to $27. I was told that once I sent them the right paperwork, they would stop trying to pursue this imaginary debt.


Wouldn't Pay For My Tires

 by Anonymous
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This company is quick to take your money each month, but when it comes to making a claim they try to intimidate you and bully you around. Their agents are beyond rude on the phone and never return your calls! Worst experience of my life! They will tell you your car is worth next to nothing and try to get out of you making a claim. It's been one month and I have gotten no where! My vehicle's tires/rims were stolen and the interior was destroyed when someone tried to steal it. I ended up having to buy tires with my own money to get around and still am stuck with a broke truck!


Not Paying in Full

 by Anonymous
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A Hanover customer ran a stop sign and hit my car. They were charged and clearlyat fault, but Hanover tried to say we were both at fault and would only pay 85% of damages!


won't Cover The Accident

 by Anonymous
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My was hit and my car was totaled. Hanover refused to pay for the damage because I wasn't the driver. Just because its my car doesn't mean that no one else can drive it. Any one can drive your car and be covered as long as they don't live in the same house hold as you.


payments after cancellation

 by Anonymous
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I recently canceled my insurance policy with Hanover because the car I had covered was a lease and I was turning it back in. I wasn't purchasing another car at the time, so I had no need for insurance. I called to cancel my policy at the appropriate time. I filled out the form I was sent to cancel coverage and returned it, yet Hanover proceeded to pull the next two payments from my bank account. I have been fighting the insurance company for a refund of the two payments (the amount they say I will be refunded changes each conversation) and am still waiting for a refund months later. I originally signed with Hanover as my insurance company because they offered the best deal, but I would have paid more monthly to prevent the confusion and frustration I have dealt with for the past two months.


Denied Claim

 by Anonymous
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I recently had a hail damage claim with Hanover Insurance. They denied the roof claim, but everyone in the neighborhood was approved for hail damage.


Difficult to Get a Hold Of

 by Anonymous
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I was hit in a motor vehicle accident by a person who had Hanover they were terrible. My insurance company and I had to make all contact with them. They NEVER returned any of my phone calls! 3 weeks after being hit, they had my car looked at and totaled it. Then they gave me an unfair price. All they give me is the run around and send me to their managers' voice mails who again never returns my phone calls.


Poor Customer Service

 by Anonymous
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I filed a claim earlier this month. Not only was the customer service rude and demeaning, the company also tried to fix my car cheaper than necessary hoping to only make it look okay, rather than doing it the right way. Our appraisal was for $1,700, but they tried to only give us $1,100.


85% Covered

 by Anonymous
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Their insured hit my car while making an illegal u-turn from the right hand lane. He cut right in front of me. He was given tickets for reckless driving and for making an illegal u-turn, AND HANOVER ONLY ISSUED HIM 85% of the blame! Their attitude was "take it or leave it". And I've never spoke with a ruder insurance rep in my life. She talked over me like I had hit the mute button.


Insurance USA , USA 8.4 127.0 45 45 This was done in a quick efficient manner, I highly recommend Hanover Insurand and Safe Autoglass
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