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Hanover

We are a company who believe in getting things done, with our combined workforce of 4000 employees and 2000 independent agents. We have deep roots tradition of excellence, in order to ensure more individual attention in order to understand the intention of the local communities. The policy of our company has always been to perform, and are committed to make an intense focus, on doing things well as well as doing things with speed. The work is easy and helps to ensure the protection o your family as well as your business. Customers usually search for three qualities in case of insurance companies, these are considered to be local knowledge, responsiveness and also stability. We have several products, that include wide range of products of personal lines as well as commercial lines in order to meet the changing needs of the industry. These needs include the following features of Business Owner’s Policy | Commercial Package | Workers’ Compensation | Inland Marine | Bond | Specialty | Automobile | Commercial Auto | Home, Renter, Condominium and Dwelling Fire | Umbrella | Boat.

Hanover Ratings

  • 1.8
    coverage
  • 2.1
    cost
  • 1.6
    service
  • 1.5
    claims
  • 1.8
    overall rating

Based on 45 review – 1 is lowest, 5 is highest

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There are many ways in which you can make your coverage suitable to your needs, and there are many policies that shall cover your needs also. We have many independent insurance agents who help you to make great personal and business needs. These agents carry on a lot of work and make research on the different insurance carriers. There are more than 2000 licensed agents, and professionals, which try to make a strong customer base along with the community ties. They are there to determine the specific needs, that provides you with excellent customer service, provides assistance in all claim related issues, and help you to keep up with your different insurance needs. Some of the agents of this company are considered to be the best agents of the country. However, the top priority of the agents is always customer satisfaction.

The company started its business in the year 1852, as a property and insurance company, which continued to prosper in the next two centuries. The company has changed its name to become
The Hanover Insurance Group, Inc, and this name will be leading the company in order to meet the needs of the local partners. In all these years the company has been providing high quality insurance protection, thereby making the country proud as being one of the best insurance providers. It was the first insurance provider in the state of Michigan, and has been providing good quality insurance products and services. Today, the company is based in Worcester, and is the leading provider of insurance and other services, through our extensive range of services. Today the company ranks among the top 35 companies of over 900 insurers in the United States.

Hanover History
The company was formed in the year 1852, in order to protect the interests of the homeowners, who faced problems in the fire of 19th century. The company soon grew rapidly and soon established itself in the world of insurance providers during the period of 1850s, and by the beginning of the 20th century the company started to expand its business in order to include automobile and marine insurance policies. The year 1929 saw a crash in the stock market, but there was a minimal impact on the company. Just after the world war there were many changes observed in the American business. In the year 1969 the company became affiliated to State Mutual and soon gained access to the new resources that was associated with product development, underwriting as well as data processing. By the year 1979 the company was outperforming, the other trusted names in the industry, and new products and services were being introduced along with the data processing systems.

By the year 1995 the company had become a public traded company, and renamed itself as All America Financial Corporation. All through the 1990s the company worked very closely with All America Affiliates, and made many efforts to improve its resources and products and services. It was during this time only that the company started laying emphasis on the traditional strengths of the company and also on the underwriting discipline. There were many challenges that were faced by the company when there was a hurricane

Hanover In The Workplace
Hanover has always worked with independent agents, in order to meet the insurance and property needs of the customers. The company has 2000 independent agents, giving access to various products. The company has a long-term history of success and clear strategic focus that are the hallmarks of companies with future performance. The only factors that are considered here are the quality, integrity and performance. You will be encouraged at our work with the co-workers and collaborators, with supports on different aspects of career development along with online courses. Our employees help in the maintenance of support with our employees and personal and family needs and goals.

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Hanover

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Denying Liability

Feb 13, 2013 by Anonymous
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Their driver hit me while turning right from the straight lane at a light. Even with a police report, they claim that it is not their driver\'s fault. This after I had to call everyday for over a week. They do not return phone calls. I think they hope that you will get frustrated, go away, and use your own insurance company.


Difficult to Get a Hold Of

Nov 22, 2012 by Anonymous
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The Hanover Insurance Group had never contacted me following this accident. I made a number of attempts to contact them by leaving voice mail messages and online contact to no avail. When I finally made contact with them, their representative said that “they tried to contact me and sent letters out to my address.” I was upset with their false claim. I informed him that my phone number is listed in the phone book, additionally the police report lists my Insurance Company Amica and my policy #. If they really wanted to contact me it wouldn’t be that difficult. Their appraiser inspected my vehicle on 11/13/2012 and left me a copy of what he wrote. He informed me that he didn’t know if Hanover was accepting liability and he would talk to his manager and call me back. When he called me back he said that they would agree to pay 50% of the damage estimate, because there are conflicting stories. I stated that the police report clearly states that that other driver was found at fault and issued a verbal warning for improper passing. When I saw there was no changing his mine, I told him I would pursue legal action for my damages.


don't Believe Own Customer

Jun 21, 2012 by Anonymous
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My parked car was hit one night and the driver left no note. When I contacted Hanover, I described the damage done to my car. However, when my car was taken to the mechanics the mechanic noticed even more damage on my car, which I had no clue about. Hanover then blamed me for this damage and refused to cover the damage that I had not originally reported. How am I supposed to know everything about cars - the mechanic only found the additional damage after taking the front tires off. Now they are trying to get out of paying for the rental car I had to use even though they said they would cover up to 30 days of rental car usage.


Claims Not Covered

Apr 21, 2012 by Anonymous
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don't expect to file a claim with this company and have it covered or if they do cover it - the only way you will win is to hire an attorney on your behalf! Customer service are a bunch of kids who don't know or care what they're doing!


Lost Payment, Cancelled My Policy

Apr 18, 2012 by Anonymous
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Paid my bill on time, used the statement coupon, wrote my account number on the check, and mailed it over a week before it was due. Months later I get a notice of non-payment and cancellation. I called and was told it was a computer error and they would fix it, all set. Two weeks later I got another notice of cancellation for non-payment. I called again, and was told that it was a computer error and it will take a week to put in the request to fix it. But, they will cancel my insurance within a week and notify the authorities. They have had my payment for almost 1 1/2 months, I have the cancelled checks as proof. Poor service, they don't seem to care about a good long term customer.


Low-Ball Estimate

Apr 07, 2012 by Anonymous
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This company insures someone who was making a left turn and hit my car. The driver says our light was red, but we were in the middle of the intersection, half way through, when he hit us. Everyone knows when you're making a left you must yield the right of way if the car coming is close enough to where you're going to hit it. Hanover wants us to settle at 50%.


Getting The Run Around Over $700

Apr 03, 2012 by Anonymous
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I never needed to use insurance until accident last year. It's been 4 months and I'm still getting runaround over $700. I figure that I've paid them at least $20,000 over the years. Claims service is TOTAL JOKE!


Denied My Claim

Mar 12, 2012 by Anonymous
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Three roofers all said I had hail damage resulting in a leaking roof. The Hanover senior adjuster assigned to my claim denied it.


Great Service

Jan 18, 2012 by Anonymous
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I had an amazingly positive experience after my car totaled. Every Hanover person I spoke to was helpful. The first person I reached set up everything including my rental car... all during the first phone call. The claim was handled in one day and the settlement seemed very fair based on our own research. The medical claims adjuster has also been available, very clear on what is covered, and generally helpful. The adjuster for the car went beyond what he needed to do to help.


Slow Claim Processing

Jan 11, 2012 by Anonymous
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Their insured was at fault in an accident I was in and Hanovers claims representative kept giving me the excuse that he was "waiting for witness statements". My insurance was able to speak with all the witnesses in 1 day and Hanover was still "trying to contact witnesses" 10 days later.


Insurance USA , USA 8.4 127.0 45 45 This was done in a quick efficient manner, I highly recommend Hanover Insurand and Safe Autoglass
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