Poor Claims Process Practices
I leased my Prius and then had an accident. The car was brand new and ended up a total loss due to the other driver. When I leased the car, I had put down $2500 of initial payment. Today Geico is closing my lease with Toyota, but subtracting my initial payment of $2500!! When I ask why, the claim "specialist" said that this is the fair market value. How is it possible that the value of a Prius goes down $2500 after only 2 and half month??