People who write these reviews all share a common trait. They are unfamiliar with insurance and have no desire to have any knowledge about something that effects there lives so much. It's easier for dumb people to get on a website and complain than to look at themselves and the way they handle there lives. GEICO has excellent customer service and is rated as high as can be rated for claims services. If a customer has good credit and a good driving record there are almost no other companies that insure for less than we do.