Poor Claims Process Practices - GEICO Review

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GEICO

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Poor Claims Process Practices

I joined Geico while I was in the Marine Corp, because I thought due to their company history, they would provide the best coverage. After 4 years with Geico, I filed my first claim against another Geico customer. My car was hit in a parking lot. This person parked his Jeep on top of a hill, above my car. When I came to my car, his Jeep was in my front bumper. I waited and got his info. I filed a claim. 2-3 months went by (during which I did do follow-up calls.) Finally I started e-mailing and calling Geico's claims department every day for a week. When I finally was told my claim was denied because the guy who hit my car claimed I unset his parking break.

1.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

GEICO Ratings

  • 2.6 coverage
  • 2.7 cost
  • 2.1 service
  • 1.7 claims
  • 2.3 overall rating

Based on 182 reviews - 1 is lowest, 5 is highest

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