Poor Claims Process Practices - GEICO Review

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2.0 Overall Rating by

Poor Claims Process Practices

A car ran a stop sign and demolished the front end of my 2010 Lexus IS 25. It took Gieco 8-9 days to make a repair quote in THEIR collision facility. I am told by a repair shop claims adjuster that ONLY after market parts will be used. I moved my car to a private repair facility which Geico issues a check for over $13,000. I offer to pay $3,000 to get OEM parts. Offer accepted.

3.0 Coverage
3.0 Cost
1.0 Service
1.0 Claims

GEICO Ratings

  • 2.6 coverage
  • 2.7 cost
  • 2.1 service
  • 1.7 claims
  • 2.3 overall rating

Based on 182 reviews - 1 is lowest, 5 is highest

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