Talk about Obtuse adjuster
I own a RV repair service. I have written estimates for every major insurance company in the United States and Canada. I have not ever had an estimate questioned until working with Foremost Insurance. The rep hacked up my estimate so bad.. Before it was over my estimate was cut in half. When I ask her where she got her labor- hours and labor - rates, she beat around the bush with no answer, then after a few minutes, she stated "Foremost Insurance has its own standards". I asked her where they came from? She stated, "We talk to the people that make the RVs." Every job our company does is based on the standards and guidelines set by RVDA-RVIA? 9th Edition Service Management Guide Book. My Service Manager has over 25 years experience and my other technician has 10 years experience. So far we have a 100% customer satisfaction rate and can prove it.