Poor Customer ServiceJan 27 2012
You may think the rates are cheaper so you switch to Farmers like my relatives did... Do not fall for their cheaper rates. If you have a claim, you will regret the switch because you get what you pay for! My aunt had a simple claim where her car slid into an electric pole due to icy conditions. Her car was totaled by Farmers. The local guy who inspected the vehicle on Thursday could not even give her a value on her car. Instead he sends her claim to some guy in their Oklahoma office who does not even inspect the car, but is suppose to be able to determine the fair value on her car. We were given his number and we called, he tells us he got the claim but cannot get to it today since he cannot work beyond his 40 hrs/wk. We were just appalled that he tells his customers this. Monday and Tuesday there was no contact from him. We emailed him so we can get everything documented and asked if he would prefer we work with his supervisor. He finally replies to our email. He has low-balled us on the value and refuses to negotiate.