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Poor Customer Service - Excellus Health Insurance Review

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Excellus Health Insurance

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Excellus Health Insurance

1.3 Overall Rating by

Poor Customer Service

I can't seem to get through to someone who will actually help me figure things out. I end up stuck in the automated phone answering maze. I got a bill from my doctor of a procedure that was pre-approved. Excellus denied my claim and won't pay. It was pre-approved! They're supposed to pay!!

1.0 Coverage
2.0 Cost
1.0 Service
1.0 Claims

Excellus Health Insurance Ratings

  • 1.0 coverage
  • 2.0 cost
  • 1.0 service
  • 1.0 claims
  • 1.3 overall rating

Based on 1 reviews - 1 is lowest, 5 is highest

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