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1.3 Overall Rating by

Non-Responsive Rep

I was driving my finances car home because he knew he was too tired to drive. A car hit us in your typical hit and run. I immediately called the police and esurance to start the claim so all the details would be fresh. The following day the lady assigned to my case was obnoxious. She was asking my fiancé questions and when he didn't know the answer to one (because he was asleep at the time) and asked me she very rudely said I'm talking to you why are you asking her? She also said that it was a collision claim (which of course it's uninsured!!!) and that the medical bills I had were my problem and that the 3 car seats in the back seat (thankfully no children in them) would not be paid for nor would there be any pain and suffering. And I was just referred to an orthopedic doctor for my back and am also out of work and have 5 children to support. Then we were also told she would call us back in about an hour. We left her numerous messages on top of the times we didn't leave messages. Got operator to put us through and so forth. That was 3 days ago and still haven't heard from her.

1.0 Coverage
2.0 Cost
1.0 Service
1.0 Claims

Esurance Ratings

  • 2.6 coverage
  • 2.4 cost
  • 2.0 service
  • 1.7 claims
  • 2.2 overall rating

Based on 114 reviews - 1 is lowest, 5 is highest

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