FraudulentApr 05 2012
I had Esurance for 5 years and never had an accident. I moved to a different state and paid to switch the information on Esurance. I was pleasantly surprised at a lower rate in new state. A month later I get an email from Esurance stating that my garaging address is still in the other more expensive state and they would charge me retroactively. I call to clear this up only to be on hold forever and then get the 5th degree. They had names attached to me that I had never heard of and refused to tell me where they got their information from. They wanted to attach these names to my policy. I checked my credit report to make sure there was no identity theft. It was if they pulled the names out of a hat. My phone bill and pay stub were not enough proof of my garaging address. They then demanded my bank statements with 30 days of transactions to see what state I spend my money in. I cancelled the policy and got insurance elsewhere. Being treated with respect and knowing that if you file a claim you won't be treated like a criminal, is worth a higher premium. I walk away very suspicious of this company and their means of obtaining information.