Cannot Prove That I Live Where I LIVEJan 25 2012
I recently bought a car and decided to give Esurance a try. It was a terrible mistake!! After I made a down-payment, they sent me an email telling me that they believed my garaging address to be that of some apartment I lived in SIX YEARS AGO. I contacted underwriting to let them know that my address was changed and because I am renting from a house and do not get utility bills in my name (I fail to see how this is so difficult to understand-- my landlord gets all the bills in his name since he owns the house), they refuse to let me switch my address to my current address even though I have sent in pay stubs and my registration to prove that I do in fact live at my current address! I can't believe that I'm being treated like a criminal over simple no-fault car insurance! After being stuck on-hold on the phone for half an hour on the second time I called them to try to clear up this issue, I've decided to switch to another company.