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The worst customer service experience EVER! - Esurance Review

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Esurance

1.8 Overall Rating by

The worst customer service experience EVER!

Esurance removed a driver that no longer lived at our address from our policy but did not remove the vehicle. They continued to charge me for this vehicle for three months, which I only found out about after serious inquiry. When I called and talked to a supervisor, she said since I didn't explicitly state that I wanted the driver's car removed also, that I am responsible for the charges. However, esurance had sent ME and email stating they could no longer cover the car since it was at a different address. After I told the supervisor this, she stated that representatives aren't trained to "grill" customers about their possible customer service needs. Either way - why wasn't I asked if I also would like to remove the CAR from my policy ALONG WITH the driver. Esurance refuses to reimburse my money for a car they said they had to take off my policy.

2.0 Coverage
3.0 Cost
1.0 Service
1.0 Claims

Esurance Ratings

  • 2.6 coverage
  • 2.4 cost
  • 2.0 service
  • 1.7 claims
  • 2.2 overall rating

Based on 114 reviews - 1 is lowest, 5 is highest

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