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Terrible Customer Service - Esurance Review

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Esurance

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Esurance

1.8 Overall Rating by

Terrible Customer Service

I called the night before my previous insurance policy was going to expire. The agent told me what I would be paying with Esurance. I would save almost $400/year. The agent told me he would call me back in a half hour so we could get the policy set up. He never called. When I called them, they were going to increase my policy by $500 because there was a lapse in coverage, which was their fault because the agent never called back!

3.0 Coverage
2.0 Cost
1.0 Service
1.0 Claims

Esurance Ratings

  • 2.6 coverage
  • 2.4 cost
  • 2.0 service
  • 1.7 claims
  • 2.2 overall rating

Based on 114 reviews - 1 is lowest, 5 is highest

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