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Professionalism at its best - Esurance Review

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Esurance

3.0 Overall Rating by

Professionalism at its best

I have had car insurance on my two vehicles for the last 17 years with another company. When I received my new policy, they were asking for $4,400 for the year. I checked my last premium and last year I paid $4,200. With the failing economy I decided to check around for an alternative. I decided on Esurance. The cost was almost half as much for the same coverage. I gave them my credit card information to pay the first 6 month premium in full. Esurance encouraged me to alert my 17 year company I was not going to renew. I did, and not wanting to loose me as a customer, they counter offered for a little less than what Esurance quoted. I contacted Esurance to tell them I had decided to remain with my 17 year affiliation and asked if they could please credit my credit card. They understood and said they would comply. Two days later I received a cancellation notice from Esurance and three more days later I checked my credit card to see if there was a credit for the full amount and there it was.

1.0 Coverage
5.0 Cost
5.0 Service
1.0 Claims

Esurance Ratings

  • 2.6 coverage
  • 2.4 cost
  • 2.0 service
  • 1.7 claims
  • 2.2 overall rating

Based on 114 reviews - 1 is lowest, 5 is highest

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