If you have not heard about Esurance, they are one of the fastest growing car insurance companies in the US.
Esurance is a direct to consumer auto insurance company, founded in the year 1999, and serves as a subsidiary of the White Mountains Insurance Group Ltd. Its main motto is to make an improvement in the way people shop, buy and also manage their auto insurance. The best way that technology can provide is combined with the know-how of the industry, and thereby the company boasts of providing some hassle free coverage along with customer service. The main aim of the company was to provide reliable auto insurance, with a high quality customer service, by providing the facility of excellent claim handling and also lower auto insurance rates. There are 22 states, in which Esurance operates: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Maryland, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, Ohio, Pennsylvania, Tennessee, Texas, Virginia, Washington, and Wisconsin.
Esurance was launched in the year 1999, when there was a massive rise in internet technology. It was the perfect time to launch the online company, with the sole mission of making auto insurance convenient to the user. This website received many accolades, and was soon rated as the most used web site in the category of auto insurance. Since this is an online insurance company, there are no middlemen involved and this helped to lower the operating costs as well as helped in providing lower interest rates.
More About Esurance
Esurance is an online direct to direct auto insurance company that provides hassle free shopping, for the purpose of buying and managing auto insurance. This company with the help of levering techniques and many other innovating processes help in the determination of environment friendly ways, so as to make a simplification of the auto insurance claims. It is very helpful to consumers in terms of saving money as well as time.
Gary Tolman – President & CEO
Chris Henn – Managing Director, Insurance Operations
Jonathan Adkisson – Managing Director, Chief Financial Officer
Phil Swift – Managing Director, Chief Information Officer
John Swigart – Managing Director, Chief Marketing Officer
2004 revenue: 201.3 million
Necessity of Esurance and its Consumer Benefits
It is the policy of the company to provide a good customer satisfaction. It is a technology that is highly representative of a personal way of doing business, though some people refer to it as old fashioned.
Esurance is a site that has received many accolades, since its launch, and soon became one of the top rated sites of the nation. This site is very convenient and an ideal site, for all those who would like to shop, search and buy their auto insurance on the internet. Since most of the quotes are available on line, it becomes very easy for the customers to get the different price estimates, and also helps to get the price estimates just as the matter of a click. Once the customer makes a purchase of the insurance policy, their insurance cards are received by them within a few moments. This online site has in many ways reduced the different hazards that are involved in the process that is involved with the process of making a verification of the driving records, different claims history and also information on real time consumer report. The online site is very much user friendly and the customer can make changes in the policies, at any desired time. In case the insurance card is lost, a copy can always be available in this site. This site helps to save many sheets of paper every year, by making available many online documents, accepting clams for minor reports and also processing many documents online.
Perennial Customer Service & Claims Handling
Esurance is an online site that has the main aim of customer satisfaction, and keeping this objective in mind that it has a 24 hours customer handling facility, that is available 7 days in a week and 365 days in a year.
The company accepts minor claims through its online site; hence the needs of the customers are fulfilled very fast. The claims are addressed at the earliest and the company receives very good feedbacks from the highly satisfied customers. This company makes many endeavors to make their work environment friendly and for this purpose, the hybrid claims vehicles are employed in places where they are available.
Premium Savings to suit your needs
The main aim of Esurance has always been to reduce the operating cost, thereby making it more profitable for the company. The profits that are earned by the company due to the savings in operating costs are distributed among the customers, in the form of discounts, or at rates that are more affordable for the company. Therefore, all methods and technologies are deployed so that costs are reduced and profits are distributed among the customers. The company also endeavors to make the rates of insurance, highly competitive, and in order to achieve this makes constant refinement in its policies of underwriting. In the recent times Esurance has been able to create its segmented pricing and underwriting programs that is usually based on general attributes.
Esurance lays a lot of importance on the education of the consumers and believes that consumer education is an integral part of any corporate houses and it has been observed that the consumers remain unaware and ignorant and in the process make many unnecessary purchases of coverage. In order to make the customers aware about the policies, before making a purchase for them, Esurance has developed an effective system of an online Learning Center. It provides help to the consumers in comprehensive and plain insurance application that is easy to understand and learn. In these applications there are many articles that lay stress on safe driving, about insurance awareness and also environment stewardship. Besides this, if the customer desires, there is help available from many counselors, who shall provide you with all information, with the help of an interactive tool that helps the customers to make a choice about that insurance coverage policy.
Methodologies of Technology
Esurance makes all efforts to make advancements in technology, and in order to implement this, many new initiatives are being implemented. This year saw the implementation of the Policy Administration system that has a major role in the tracking of the transactional history of activities of different policies. As per this solution, there has been an implementation of pipeline pattern designs that lays stress on the service oriented architecture. There is a newly re architected system of correspondence, that provides a dynamic system of e-mail facility, the facility which besides delivering e-mails helps also in the tracking and managing them for customer satisfaction. This company is currently making a transition from its ASP/VB/COM+ platform to the Microsoft.NET technology. This technology is supported by the MS SQL server.
Esurances has many plans and policies for the coming year that require to be implemented. The first implementations referred to as Smart Flow and have already been through the sales agents force, through the different Internal Sales applications. The frame work of Smartflow makes implementation of the Front Controller designer pattern that lays an emphasis on SOA. There are many web site applications of this product that helps to adapt the customer input, and helps to personalize the experience of each of the user.
Esurance is a company that is totally devoted to customer satisfaction and for this purpose of safeguarding the interest of the customer is given the prime importance. All efforts are made so that the information of the customer is well protected. Adequate security is taken with the help of security sockets layers and data encryption techniques. The database of the customer is well distributed and mirrored for both the purpose of scalability and safety.
Insurance and the offerings of Esurance
Esurance is a subsidiary company of the White Mountains Insurance Group, which is a leading publicly related financial services company. The company is highly committed to excel in different kinds of insurance practices, along with a lot of rigorous financial discipline and also with a pride of ownership. As per the ratings of A.M Best, the underwriting companies of Esurance, the Esurance Insurance Company, and the Esurance Property and Casualty Insurance Company are provided with a rating of A. The financial strength of the company as well as the strong backing of the company suggests that the customers of the company can count on the coverage from Esurance.
Wanted To Add 4 Additional Drivers
I was planning to get a new policy with eSurance. but customer care was so rude in answering my questions. They were talking as they are selling the policy for free. But the weird thing in their policy was to add my roomates names under my policy if they don't have insurance though they are not using my car. This sounds like if you have 5 people in your house and they don't have insurance eSurance wants to add them into your policy though they are not using your car.
Esurance has been there for me with their Roadside Assistance every time. They are polite and take care of your needs very quickly. I have not had any claims, but when I speak with an agent about my policy, everything is taken care of very well. I can't say enough about Esurance.
Poor Quality Repairs
I had a accident and now they going to pay for the shop to use used car parts for my new car. They gave me $4599.47 to fix my car and on the top of that they regulated the labor payment to the facility. ...And I have full coverage!
Blamed Their Customer
We had Esurance for 5 years and were happy. Then they got bought by Allstate (another company we had previously that we were not happy with) and someone sideswiped us. We filed a claim and explained what happened and they said it was OUR FAULT. Then the cop sent us a ticket based on their judgement.
Upped My Monthly Payment 7 Days Before Due
I had Esurance for 6 years and no problem... until they switched to Allstate. My full coverage was $85/month. Then it went to $212. I canceled by policy because of the increase and also because they gave me less than seven days notice of this change. They changed the amount due within a current policy and sent out a higher renewal notice. I would have stayed with them for the convince. However, I do not like that the just changed my next month payment without proper notice. The rep insisted that my notice was the renewal, which didn't take into effect until two payments later.
Cheap For A Reason
The policies come with at a low cost for a reason. That money you save because they are cheap - you end up paying when you have to inevitably cancel your insurance to go with someone else.
Cannot Prove Where I Park My Car
I'm another case of Esurance receiving phantom information and attempting to force me to change the garage address of the vehicle that I insure with them. In my case it was to an address at which I've never actually lived in an entirely different state. After a short battle during which I found that no document would satisfy them, I decided that it just wasn't worth the hassle, particularly when I could simply walk into any insurance office and have a new policy in less than 15 minutes.
Offering $400 For My Car
I hit a massive pothole while driving to work on day. When my car hit the ground I noticed my steering was off. I submitted a claim with Esurance, because I wasn't sure of the extent of the damage. It took them a week to send an appraiser. They guy they sent was personable. He took pics inside and out of the car and right there on the spot declares my car a total loss. He said my car is in fair condition due to existing damage. He urged me to file a claim for the existing damage so I'd get something back because he knew I was going to be hosed on the total loss determination. I do as he suggested. The damage happened a month prior from a hit and run at the mall. Everything is going fine until this morning they call me and state that they're not paying a claim on a totaled car. I explain that their thinking is circular. Had it not been for the hit and run damage, my car wouldn't have been deemed a total loss. Prior to the hit and run my car had a few minor dents, but nothing to the amount that it would have been a total loss. I am beyond upset about this. My classic car went from a possible 5400 KBB value to a $400 offer from Esurance. It would have been $200 higher, but I'm retaining the salvage.
$250 for 2 Weeks of Insurance!
I got insurance through Esurance. My premium was $130, but I had to put down $250 to start my policy. Two weeks later, I got a new car and found cheaper insurance somewhere else, so I cancelled Esurance. Even though it was only two weeks later, Esurance told me I can't have a refund of my $250 or any part of it because I have already used up all my premium (in 2 weeks?) and there is a $50 cancellation fee. All this was AFTER threatening to cancel our policy because they say we 'lied' to them about our previous coverage.
I had Esurance for 5 years and never had an accident. I moved to a different state and paid to switch the information on Esurance. I was pleasantly surprised at a lower rate in new state. A month later I get an email from Esurance stating that my garaging address is still in the other more expensive state and they would charge me retroactively. I call to clear this up only to be on hold forever and then get the 5th degree. They had names attached to me that I had never heard of and refused to tell me where they got their information from. They wanted to attach these names to my policy. I checked my credit report to make sure there was no identity theft. It was if they pulled the names out of a hat. My phone bill and pay stub were not enough proof of my garaging address. They then demanded my bank statements with 30 days of transactions to see what state I spend my money in. I cancelled the policy and got insurance elsewhere. Being treated with respect and knowing that if you file a claim you won't be treated like a criminal, is worth a higher premium. I walk away very suspicious of this company and their means of obtaining information.