If you have not heard about Esurance, they are one of the fastest growing car insurance companies in the US.
Esurance is a direct to consumer auto insurance company, founded in the year 1999, and serves as a subsidiary of the White Mountains Insurance Group Ltd. Its main motto is to make an improvement in the way people shop, buy and also manage their auto insurance. The best way that technology can provide is combined with the know-how of the industry, and thereby the company boasts of providing some hassle free coverage along with customer service. The main aim of the company was to provide reliable auto insurance, with a high quality customer service, by providing the facility of excellent claim handling and also lower auto insurance rates. There are 22 states, in which Esurance operates: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Maryland, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, Ohio, Pennsylvania, Tennessee, Texas, Virginia, Washington, and Wisconsin.
Esurance was launched in the year 1999, when there was a massive rise in internet technology. It was the perfect time to launch the online company, with the sole mission of making auto insurance convenient to the user. This website received many accolades, and was soon rated as the most used web site in the category of auto insurance. Since this is an online insurance company, there are no middlemen involved and this helped to lower the operating costs as well as helped in providing lower interest rates.
More About Esurance
Esurance is an online direct to direct auto insurance company that provides hassle free shopping, for the purpose of buying and managing auto insurance. This company with the help of levering techniques and many other innovating processes help in the determination of environment friendly ways, so as to make a simplification of the auto insurance claims. It is very helpful to consumers in terms of saving money as well as time.
Gary Tolman – President & CEO
Chris Henn – Managing Director, Insurance Operations
Jonathan Adkisson – Managing Director, Chief Financial Officer
Phil Swift – Managing Director, Chief Information Officer
John Swigart – Managing Director, Chief Marketing Officer
2004 revenue: 201.3 million
Necessity of Esurance and its Consumer Benefits
It is the policy of the company to provide a good customer satisfaction. It is a technology that is highly representative of a personal way of doing business, though some people refer to it as old fashioned.
Esurance is a site that has received many accolades, since its launch, and soon became one of the top rated sites of the nation. This site is very convenient and an ideal site, for all those who would like to shop, search and buy their auto insurance on the internet. Since most of the quotes are available on line, it becomes very easy for the customers to get the different price estimates, and also helps to get the price estimates just as the matter of a click. Once the customer makes a purchase of the insurance policy, their insurance cards are received by them within a few moments. This online site has in many ways reduced the different hazards that are involved in the process that is involved with the process of making a verification of the driving records, different claims history and also information on real time consumer report. The online site is very much user friendly and the customer can make changes in the policies, at any desired time. In case the insurance card is lost, a copy can always be available in this site. This site helps to save many sheets of paper every year, by making available many online documents, accepting clams for minor reports and also processing many documents online.
Perennial Customer Service & Claims Handling
Esurance is an online site that has the main aim of customer satisfaction, and keeping this objective in mind that it has a 24 hours customer handling facility, that is available 7 days in a week and 365 days in a year.
The company accepts minor claims through its online site; hence the needs of the customers are fulfilled very fast. The claims are addressed at the earliest and the company receives very good feedbacks from the highly satisfied customers. This company makes many endeavors to make their work environment friendly and for this purpose, the hybrid claims vehicles are employed in places where they are available.
Premium Savings to suit your needs
The main aim of Esurance has always been to reduce the operating cost, thereby making it more profitable for the company. The profits that are earned by the company due to the savings in operating costs are distributed among the customers, in the form of discounts, or at rates that are more affordable for the company. Therefore, all methods and technologies are deployed so that costs are reduced and profits are distributed among the customers. The company also endeavors to make the rates of insurance, highly competitive, and in order to achieve this makes constant refinement in its policies of underwriting. In the recent times Esurance has been able to create its segmented pricing and underwriting programs that is usually based on general attributes.
Esurance lays a lot of importance on the education of the consumers and believes that consumer education is an integral part of any corporate houses and it has been observed that the consumers remain unaware and ignorant and in the process make many unnecessary purchases of coverage. In order to make the customers aware about the policies, before making a purchase for them, Esurance has developed an effective system of an online Learning Center. It provides help to the consumers in comprehensive and plain insurance application that is easy to understand and learn. In these applications there are many articles that lay stress on safe driving, about insurance awareness and also environment stewardship. Besides this, if the customer desires, there is help available from many counselors, who shall provide you with all information, with the help of an interactive tool that helps the customers to make a choice about that insurance coverage policy.
Methodologies of Technology
Esurance makes all efforts to make advancements in technology, and in order to implement this, many new initiatives are being implemented. This year saw the implementation of the Policy Administration system that has a major role in the tracking of the transactional history of activities of different policies. As per this solution, there has been an implementation of pipeline pattern designs that lays stress on the service oriented architecture. There is a newly re architected system of correspondence, that provides a dynamic system of e-mail facility, the facility which besides delivering e-mails helps also in the tracking and managing them for customer satisfaction. This company is currently making a transition from its ASP/VB/COM+ platform to the Microsoft.NET technology. This technology is supported by the MS SQL server.
Esurances has many plans and policies for the coming year that require to be implemented. The first implementations referred to as Smart Flow and have already been through the sales agents force, through the different Internal Sales applications. The frame work of Smartflow makes implementation of the Front Controller designer pattern that lays an emphasis on SOA. There are many web site applications of this product that helps to adapt the customer input, and helps to personalize the experience of each of the user.
Esurance is a company that is totally devoted to customer satisfaction and for this purpose of safeguarding the interest of the customer is given the prime importance. All efforts are made so that the information of the customer is well protected. Adequate security is taken with the help of security sockets layers and data encryption techniques. The database of the customer is well distributed and mirrored for both the purpose of scalability and safety.
Insurance and the offerings of Esurance
Esurance is a subsidiary company of the White Mountains Insurance Group, which is a leading publicly related financial services company. The company is highly committed to excel in different kinds of insurance practices, along with a lot of rigorous financial discipline and also with a pride of ownership. As per the ratings of A.M Best, the underwriting companies of Esurance, the Esurance Insurance Company, and the Esurance Property and Casualty Insurance Company are provided with a rating of A. The financial strength of the company as well as the strong backing of the company suggests that the customers of the company can count on the coverage from Esurance.
Difficult And Lengthy Quotes Process
I was shopping for insurance. I spent a lot of time on the phone with a rep and she said she would email me the quote, rather than just tell me the price right then. When I opened my email, rather than finding a one page, easy to read email, I was accosted with a barrage of additional links, and complex hurdles that required additional input, and even more effort than I am now putting into this complaint. I still do not know the many dollars that I could have saved, neither do I care any longer!
Paying More Because I Drive To NYC
I have lived in Pennsylvania and I sublet a basement apartment with my aunt for over 9 years now. I have had insurance on all of my vehicles for over 8 years at the same address. Esurance has been my automobile company on and off for several years now. In the past, I was asked to provide proof of residency. I gave documents supporting my residence to Esurance from my landlord and I have also provided bank statements showing transactions in Pennsylvania. At the time of establishing my policy, Esurance made it a point to ask if I frequented NYC/NJ on a regular basis and I advised I did. This caused me to pay a higher premium.
Statewide Increase and One Accident
I have had one accident in my entire life and this company has doubled my insurance premiums as a result. I have never experienced this before. I work for a living, but with the increase in the rates I can no longer afford to drive to work to make a living and feed my kids. My premiums are incredibly high to begin with. My roommate who didn't get his license until he was in his 40's because of repeated suspensions for driving without insurance has lower rates and he has to file an sr-22. I have paid my dues for my whole life and I get screwed like this from a company that I have been with for a year.
High Rate Increases
My rates were increased more than anybody can afford a year, especially the a veteran like me who depends on social security payments for my retirement. My yearly cost went up from $920 to $1,163. It says they do not have to inform the client until 45 days out of renewal. I think it should be 6 months out so we have more time to either fine the money or find a lower quote!
Rates Went Up After They Teamed Up With Alstate
I have had Esurance for several years. I had no problems with them... that was until they teamed up with Allstate. When our policy renewed this year, our rates went up over $60/month. When I called to find out why, they said they did a statewide policy review. It was based on the number of claims OTHER drivers in my STATE have... even if they are not insured with Esurance. It doesn't matter that I have no accidents or tickets, I still have a huge rate hike. I complained. They told me if I want to find a new carrier they would charge me $50 for early cancellation.
They get you for low quote. After that, they ask for additional documents, trying to assign more drivers to your policy and adding "commercial use" of your vehicles.
In 2099, I was a passenger in an accident which was caused by a driver who was insured by Esurance. The claims department told me I didn't need an attorney; to just mail them all the the bills for the bodily injury. I did. They waited to make their decision until after they say the time to make a claim has expire. They will not pay unless I have filed a case in court already. I did what they asked before the 'time ran out on the claim' but they did not respond in time.
Tropical Storm Damage to My Car
I lost a car to tropical storm Debbie. After 5 days of recuperation, I contacted Essurance. The very next day a tow truck showed and took my car to the body shop. the car was assessed at a total loss. I received a check with in 2 days for the actual value of the car. Great job Essurance!!
don't Care About Their Customers
I have paid $2,572.57 for the piece of mind that if anything ever happened to my vehicle Esurance would stand by their side of the deal and make things right. That wasn't the case after my vehicle was rear-ended by an uninsured motorist. The police confirm the other driver was at fault and even though my insurance was current. I was refused coverage because my wife, who is not on the policy, was driving.
Worse Than Having No Coverage
In a recent accident, that was not my fault (the 6 witnesses heard the other driver tell me it was his fault), I was told by Esurance that they would cover the cost of a rental car while they sorted things out with the other drivers insurance. Twenty days into the rental, the adjuster from Esurance was still sure that they would be able to work out the details. Since the accident was on private property (a parking lot) the police would not file a report, and told us they could only talk to the insurance companies. Thirty days into the rental, Esurance informed me that they would not cover her car, or the cost of the rental. Esurance also told us that they would not be pursuing the other driver (they were not paying anything). If Esurance had told us upfront that they were not going to cover costs, we would have pursued other options and saved in excess of $500.