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Colonial Life & Accident Insurance Company Ratings

3.3 coverage
4.0 cost
1.7 service
1.0 claims
2.5 overall rating

Based on 3 reviews - 1 is lowest, 5 is highest

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1.8 overall rating
by V. Bailey

Won't Pay Out After Murder

My mother was recently murdered. For over two years she had a accidental life insurance policy with Colonial Life. The reps that I have spoken to have told me that they are still missing information, that they don't have enough of the details for a decision on the payout to be made. The police report that I've mailed them is not enough and they still need more details. Colonial Life needed to determine if my mom provoked her own murder. I'm disgusted!
1.3 overall rating
by Alex

Denied Because Of One Missing Checkmark

One afternoon I bent over to pick something up off the ground. I ended up falling to the ground and could not get back up for at least 20 minutes. I had a friend drive me straight to the doctors. He wanted to do an MRI on my back to see what had happened. The doctor wrote me a note that said that I could not work for at least two full weeks and needed to seek physical therapy. I pay Colonial Life $150/month for accident coverage. My coverage was supposed to kick in on the first day out of work due to injury. After 12 days they denied my claim. When I inquired as to why, I was told that it was because my doctor did not check off "accident" on one of the forms that he submitted.
2.0 overall rating
by Pam

Won't Pay If You Loan Out Your Car

In the last 3 years I have only received 6 bills. I always go into my agent\'s office to pay the bill when it does come in the mail. The agent has always confirmed that they do have my right address on file and that all of my payments are being made. A week ago I lent my car to my boyfriend and he got t-boned. I called my insurance company and they said that they won\'t pay because I can\'t loan my vehicle out. I was never informed of that!

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