LTC Claim DeniedMar 08 2013
My mother is in an assisted living facility and is receiving care from the aides at the facility. The director faxed the aide documentation forms to CNA as proof of care. CNA had denied the claim, stating that there is no proof that the care is being provided by the assisted living facility. CNA insists her care is being provided by a private individual. Everything that I\'ve read in these posting has been my experience as well. I call and get a different agent each time. The person you wish to speak with is conveniently not available and when you leave a voice message, they never get back to you. \"We need that additional form\'\' \"We didn\'t get that form.\" \"We\'ll review the claim and have a decision in 7-10 days\" I finally sent all documentation by registered mail several days ago and am awaiting their reply.