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Slow Customer Service - CNA Review

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2.0 Overall Rating by

Slow Customer Service

For the last three months my dad has been trying to get my deceased mother's reimbursement checks re-issued in his name after submitting all of the correct probate court issued paperwork that was demanded by the CNA insurance company. They still haven't re-issued the checks after many phone calls to customer service to find out why this is so delayed. I have been promised return phone calls from supervisors that never return calls and whom have subordinate employee only put me in voice mail when I call back to find out what the status is. Reissuing checks in a new name is a standard and actually quite SIMPLE process, and the CNA Insurance company can not seem to handle it. I think it is disgraceful to treat long paying clients like my father with this disrespect, especially during a time of mourning and loss.

3.0 Coverage
3.0 Cost
1.0 Service
1.0 Claims

CNA Ratings

  • 1.6 coverage
  • 2.1 cost
  • 1.2 service
  • 1.2 claims
  • 1.5 overall rating

Based on 83 reviews - 1 is lowest, 5 is highest

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