Slow Customer ServiceSep 06 2012
For the last three months my dad has been trying to get my deceased mother's reimbursement checks re-issued in his name after submitting all of the correct probate court issued paperwork that was demanded by the CNA insurance company. They still haven't re-issued the checks after many phone calls to customer service to find out why this is so delayed. I have been promised return phone calls from supervisors that never return calls and whom have subordinate employee only put me in voice mail when I call back to find out what the status is. Reissuing checks in a new name is a standard and actually quite SIMPLE process, and the CNA Insurance company can not seem to handle it. I think it is disgraceful to treat long paying clients like my father with this disrespect, especially during a time of mourning and loss.