Stalling Tactics And Constant ExcusesMar 23 2012
CNA is absolutely the worst in getting answers or updates on whether a claim is going to be paid. We filed an initially claim back and are still waiting to hear back from management to see if its been approved. CNA's 1st excuse was that they needed all the paperwork from the nursing home and home care agency before the claim would be processed. Never mind that these are 2 separate companies, company #1 will not require reimbursement and our company is the one providing services. It took a month to collect all paperwork- at which point CNA complained that too much was sent over. Once all documentation was received, CNA said it would take 7-10 days to review it. Once the 10 days was up, it had to go to "peer review". After peer review, it goes to management for review. The 7-10 days was up 3 weeks ago. Since then, CNA has told us "I don't know what to tell you but it has been given to management to review." California law dictates that an answer needs to be given in 30 days. CNA's 30 days is now up and the answer is still the same. I would never buy any type of insurance from this company. I've dealt with many Long Term Care insurance companies & CNA has given more excuses, delays, and stall tactics.