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Provider's POV - CNA Review

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Provider's POV

We have been trying to help a client get her LTC benefit paid out for over 2 months now. CNA first told us that since her nursing home & home care was submitted on the same claim, the nursing home invoices & notes, doctors orders, agency notes & documents were needed. Each submission/update required a 10 business day time frame was needed to review & process the paperwork. I finally flooded them with papers, claims, documents, so they could not claim they did not receive anything. I suggest that anyone submitting any claim to CNA create a packet of everything they request and submit it each time a claim is submitted, regardless if you already sent it in. We submit a 10-15 page packet each time we request for reimbursement, so they won't hold up any payment of benefits. Its been 2 months and CNA is now telling us that they will forward the claim to be paid but it needs to have final approval. I asked how long that would take & everyone happened to be out at lunch.

1.0 Coverage
1.0 Cost
1.0 Service
1.0 Claims

CNA Ratings

  • 1.6 coverage
  • 2.1 cost
  • 1.2 service
  • 1.2 claims
  • 1.5 overall rating

Based on 83 reviews - 1 is lowest, 5 is highest

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