Provider's POVFeb 28 2012
We have been trying to help a client get her LTC benefit paid out for over 2 months now. CNA first told us that since her nursing home & home care was submitted on the same claim, the nursing home invoices & notes, doctors orders, agency notes & documents were needed. Each submission/update required a 10 business day time frame was needed to review & process the paperwork. I finally flooded them with papers, claims, documents, so they could not claim they did not receive anything. I suggest that anyone submitting any claim to CNA create a packet of everything they request and submit it each time a claim is submitted, regardless if you already sent it in. We submit a 10-15 page packet each time we request for reimbursement, so they won't hold up any payment of benefits. Its been 2 months and CNA is now telling us that they will forward the claim to be paid but it needs to have final approval. I asked how long that would take & everyone happened to be out at lunch.