Terrible Long Term CareFeb 27 2012
My mother purchased CNA Long Term Care Insurance in 1990. In 2010, her bill was sent to the wrong address and her insurance was canceled without her ever knowing she had a bill. When she finally found out that they had cancelled her insurance, she applied to have it reinstated. Her request was initially denied, but after hours of phone calls and letters to have it reinstated, they finally relented. However, she had to pay $12,573 for the 18 months she was not covered, pay an additional $198.50 in underwriting fees, and provide her medical records so that they could determine she would not need the insurance in the near future. In January of 2012, her annual premiums were increased 45%. CNA is a sleazy outfit. They know that it is not practical to cancel insurance after 22 years of paying premiums no matter how terrible the company.