Our car was hit by someone insured by CNA. We were SITTING STILL at a RED light and their insured slammed into the rear of our car. Their driver received two tickets for being 100% at fault. After 3 months in the shop and over $16,000 in repairs, we now have to deal with CNA over diminished value. We have had an independent appraisal and also received a value assessment of more than $6,300 in diminished value and yet these people started with an offer of less than $825. We are still arguing this with them and will most likely have to sue them for the difference but in the interim, their claims person is unbelievably arrogant and patronizing.